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  Public Ticket #1835270
Elated Item Catalogue: "Item Title"
Closed

Comments

  • UNst started the conversation
    December 28, 2018 at 4:51pm

    Hello,

    with Elated Item Catalogue: "Item Title", the title is going over the pictures.

    The only way to fix it is by "customize" the theme? Or there's another better way?


    Let me know,

    thanks in advance for helping

  •  1,845
    Elated replied
    January 1, 2019 at 12:44pm

    Hello,

    It would be helpful if you could provide me with your wp-admin details (in private reply) so I can log in and see how exactly did you build this page. I've had difficulties solving this using simple CSS. Thank you.

    Giovanni

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  •   UNst replied privately
  •   Elated replied privately
  • UNst replied
    January 16, 2019 at 6:28pm

    Ciao Vlada,

    thanks for helping and assistance.

    Unfortunately, nothing change if I modify the padding of the Elated Elements Holder Item Settings like your screenshot.

    If I add Elated Item Catalogue into some row without the holder, nothing happen.

    Please, can you help me? Waiting for your kind response.

    Thanks a lot

  •  1,845
    Elated replied
    January 21, 2019 at 3:39pm

    Hello Maggie,

    We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.

    There are two reasons why this is happening on your page.

    1. The images are larger then the ones in the demo(730 x 410):

    9777005153.png

    Make sure you resize your images to these exact measurements 730px x 410px.

    2. The template of your page is lowering the width of the element. In order to fix this navigate to Aspetto > Personalizza > CSS aggiuntivo and paste in the following code:

    .eltdf-grid-1300 .eltdf-container-inner,
.eltdf-grid-1300 .eltdf-footer-bottom-border-holder.eltdf-in-grid,
.eltdf-grid-1300 .eltdf-footer-top-border-holder.eltdf-in-grid,
.eltdf-grid-1300 .eltdf-grid,
.eltdf-grid-1300 .eltdf-row-grid-section {
    width: 100%;
}

    I have also made a test page with this part of the page implemented into it and everything works great. You can find it here: http://www.unstwork.it/new4/test-page/

    Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.

    Kind regards,

    Sean

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.