Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Just wondering how to get my logos displaying back again on my website.
The social media logos, arrows etc are all now just squares.
Also if you have any advice on speeding up the site I'd be super keen to get help with that too as I've added wp rocket plugin which took over 10 seconds off but it still takes a long time to load and I haven't added that much.
Welcome to your support management and thank you for choosing our theme!
Sorry for the late response, it's because of the holidays. Happy new year!
Please try to follow the instructions from this link in order to solve these Cross-Origin errors:
https://davidwalsh.name/cdn-fonts These instructions work for all browsers and icon packs. Basically you need to add few lines of code inside of a .htaccess file and it is better to ask you host to do that for you in case that you are not feeling comfortable doing that:
<IfModule mod_headers.c> <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|font.css|css|js)$"> Header set Access-Control-Allow-Origin "*" </FilesMatch> </IfModule>
Most of the users were able to solve this cross-origin problem with the solution from that article, but if that does not work for you, you will need to contact your hosting provide support and ask them to fix the Cross-Origin issue, as it is server oriented.
Here are some general tips for speeding up your website:
a. Consider optimizing your images with some tool like this one: www.jpegmini.com
Also, the plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
Hi guys,
Just wondering how to get my logos displaying back again on my website.
The social media logos, arrows etc are all now just squares.
Also if you have any advice on speeding up the site I'd be super keen to get help with that too as I've added wp rocket plugin which took over 10 seconds off but it still takes a long time to load and I haven't added that much.
Hope you can help.
Cheers.
Hi there,
Welcome to your support management and thank you for choosing our theme!
Sorry for the late response, it's because of the holidays. Happy new year!
Please try to follow the instructions from this link in order to solve these Cross-Origin errors:
https://davidwalsh.name/cdn-fonts
These instructions work for all browsers and icon packs.
Basically you need to add few lines of code inside of a .htaccess file and it is better to ask you host to do that for you in case that you are not feeling comfortable doing that:
Most of the users were able to solve this cross-origin problem with the solution from that article, but if that does not work for you, you will need to contact your hosting provide support and ask them to fix the Cross-Origin issue, as it is server oriented.
Here are some general tips for speeding up your website:
a. Consider optimizing your images with some tool like this one:
www.jpegmini.com
b. Also you can install some plugin for cache, like WP Fastest Cache or some other:
https://wordpress.org/plugins/wp-fastest-cache/
https://wordpress.org/plugins/wp-super-cache/
https://wordpress.org/plugins/w3-total-cache/
c. Enable gzip compression on your server. You can read more about it here:
http://www.feedthebot.com/pagespeed/enable-compression.html
But it comes down to pasting this code to .htaccess file located in your folder:
d. Also check - Leverage browser caching:
http://www.feedthebot.com/pagespeed/leverage-browser-caching.html
e. Use at least PHP 5.6.x or greater in order to process PHP code faster.
Let me know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
I'm also so sorry for the late response. We are handling a lot of tickets these days.
This is because of the new update of the Wordpress (5.0.) Please, follow the instructions from this link and you will be able to return classic editor: https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Or you can download the latest WPBakery from this link: https://www.dropbox.com/sh/caqo4tn156tz05d/AAD4GIztx8by0h2N-QWUtfjma?dl=0
Also, the plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Best,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.