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  Public Ticket #1840960
connecting to Instagram
Closed

Comments

  •   Karin started the conversation
  •  1,845
    Elated replied
    January 8, 2019 at 1:03pm

    Hello,

    Regarding the Instagram issues, please navigate to:
    your-website.com/wp-admin/options.php page

    Then find all the _instagram_ fields and delete them:

    8422255892.png


    If you want to change the Instagram account, navigate to:
    www.instagram.com and make sure you are logged out.

    Then navigate to Theme Options > Social Networks > Connect with Instagram.

    - Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.

    OR you can just install/activate this 3rd party plugin for that >> https://wordpress.org/plugins/instagram-feed/

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vlada

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • Karin replied
    January 8, 2019 at 3:51pm

    HI Vlada,

    Thanks for your reply. Unfortunately i don't have acces to my WP account anymore due to database problems (see screenshot). 

    I do have acces to my database directly, that's where i deleted the option_values in the first place and started the whole problem... 


    Regards,

    Karin

  • Karin replied
    January 8, 2019 at 9:51pm

    Hi Vlada,

    I figured it out myself, by doing some old fashioned google-ing.

    So it turns out it wasn't really necessary to spend money on the extended support... :-( 

    But i might need you guys in the near future so stay tuned ;-)

    Regards,

    Karin

  •  1,845
    Elated replied
    January 10, 2019 at 4:45pm

    Hello,

    I'm glad that you've managed to solve this. For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vlada

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.