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- Our working time is from 9am until 5pm CET during weekdays.

- Tickets are ordered from oldest to latest, so please be patient, we will refer to your issue as soon as possible.

- When you submit a ticket, it would be really helpful if you could provide our agent with your website URL and wp-admin access in your private ticket. In that way, we will refer to your issue easier and faster.

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  Public Ticket #1844069
WP Bakery Page Builder
Open

Comments

  • SarahMcMillan started the conversation

    Hi there,

    WP Bakery Page builder doesn't seem to be working for me. I've tried uninstalling, deleting then reinstalling the plug-in with no success. 

    It also appears that there's no front page to the website, and I'm not sure how to create one. When I go to my url with nothing after the .net I get a 404 error. 

    Thanks!

  •  1,542
    Elated replied

    Hi there,

    Welcome to your support management and thank you for choosing our theme!

    Sorry for the late response, it's caused because of the numbers of tickets we are getting these days.

    Can you send me some screenshot of that? This is probably because of the new update of the Wordpress (5.0.) Please, follow the instructions from this link and you will be able to return classic editor: https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/

    Or you can download the latest WPBakery from this link: https://www.dropbox.com/sh/caqo4tn156tz05d/AAD4GIztx8by0h2N-QWUtfjma?dl=0

    If this is not the issue, please provide us admin credentials so I can take a look. 

    Did you import our demo? If you did, you can set your homepage in Settings > Reading and choose which homepage you want to set from dropdown. 

    Best regards,

    Marie


    Customer Support

    Here you could check our work :) !

  • SarahMcMillan replied

    Hi there,

    Updating to the latest version of WPBakery worked. As did going into that Reading page in the settings. 

    Thanks!

    Sarah

  •  1,542
    Elated replied

    Hello,

    You're welcome. 

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vlada


    Customer Support

    Here you could check our work :) !