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  Public Ticket #1844069
WP Bakery Page Builder
Closed

Comments

  • SarahMcMillan started the conversation

    Hi there,

    WP Bakery Page builder doesn't seem to be working for me. I've tried uninstalling, deleting then reinstalling the plug-in with no success. 

    It also appears that there's no front page to the website, and I'm not sure how to create one. When I go to my url with nothing after the .net I get a 404 error. 

    Thanks!

  •  1,845
    Elated replied

    Hi there,

    Welcome to your support management and thank you for choosing our theme!

    Sorry for the late response, it's caused because of the numbers of tickets we are getting these days.

    Can you send me some screenshot of that? This is probably because of the new update of the Wordpress (5.0.) Please, follow the instructions from this link and you will be able to return classic editor: https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/

    Or you can download the latest WPBakery from this link: https://www.dropbox.com/sh/caqo4tn156tz05d/AAD4GIztx8by0h2N-QWUtfjma?dl=0

    If this is not the issue, please provide us admin credentials so I can take a look. 

    Did you import our demo? If you did, you can set your homepage in Settings > Reading and choose which homepage you want to set from dropdown. 

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • SarahMcMillan replied

    Hi there,

    Updating to the latest version of WPBakery worked. As did going into that Reading page in the settings. 

    Thanks!

    Sarah

  •  1,845
    Elated replied

    Hello,

    You're welcome. 

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vlada


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.