Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hello. I've downloaded the theme, activated it, and imported all of the demo content. When I refresh my website's homepage, I don't see the split screen landing page from your demo. How do I get this?
Welcome to your support management and thank you for choosing our theme!
Are you talking about this?
If you do, unfortunately, this is only for marketing purposes, it's not shortcode nor template. In here we just presented our two demos (Tomas and Daisy demo) to our customers.
For any other questions, let us know, we are here to help!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I bought this theme for the demoed split-screen landing page. I'm sad it wasn't better communicated that this wasn't a part of the theme: it's no longer useful for me. May I please have a refund so I can look for a split-screen landing page theme for my client?
Hello. I've downloaded the theme, activated it, and imported all of the demo content. When I refresh my website's homepage, I don't see the split screen landing page from your demo. How do I get this?
Hi there,
Welcome to your support management and thank you for choosing our theme!
Are you talking about this?
If you do, unfortunately, this is only for marketing purposes, it's not shortcode nor template. In here we just presented our two demos (Tomas and Daisy demo) to our customers.
For any other questions, let us know, we are here to help!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought this theme for the demoed split-screen landing page. I'm sad it wasn't better communicated that this wasn't a part of the theme: it's no longer useful for me. May I please have a refund so I can look for a split-screen landing page theme for my client?
Due to a tight deadline on my client's website, I chose a different theme with a split-screen landing page.
Thank you for your willingness to help me in this matter. I am already finished with my project and have requested a refund through Envato Market.
We are sorry to hear that.
We hope that you will be willing to use our theme in the projects to come.
And if there is anything we can help you with, please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.