Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Sorry for the late response, it's caused because of the numbers of tickets we are getting these days.
Regarding the mails not sending, issue is most likely with a server and it's wp_mail() default function.
We suggest trying one of these:
a) Contact your hosting server support and see if the mail server is enabled for your site? If no, they need to enable mail server and this will resolve the issue.
b)Contact your hosting server support and see if SMTP username and pass are set for your site? If SMTP these are set, then you need to install this plugin: https://wordpress.org/plugins/wp-mail-smtp/
Once you set the parameters (user and pass) you will be able to send emails properly.
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.
It would seem that the error is with your mail server settings. We have tested the functionality with our email system and it works perfectly.
In order to fix this try contacting your hosting server support and see if SMTP username and pass are set for your site? If SMTP these are set, then you need to install this plugin:
Hi there,
Sorry for the late response, it's caused because of the numbers of tickets we are getting these days.
Regarding the mails not sending, issue is most likely with a server and it's wp_mail() default function.
We suggest trying one of these:
a) Contact your hosting server support and see if the mail server is enabled for your site? If no, they need to enable mail server and this will resolve the issue.
b)Contact your hosting server support and see if SMTP username and pass are set for your site? If SMTP these are set, then you need to install this plugin:
https://wordpress.org/plugins/wp-mail-smtp/
Once you set the parameters (user and pass) you will be able to send emails properly.
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.
This is working on our side, we are getting mail after order. Can you provide me URL and admin credentials so I can test this on your website? Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please respond as soon as possible, we are facing some issues with this problem
Hello,
We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.
It would seem that the error is with your mail server settings. We have tested the functionality with our email system and it works perfectly.
In order to fix this try contacting your hosting server support and see if SMTP username and pass are set for your site? If SMTP these are set, then you need to install this plugin:
https://wordpress.org/plugins/wp-mail-smtp/
Once you set the parameters (user and pass) you will be able to send emails properly
Or you could try with another providers email adress.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.