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Hi, I have two problems on the Get In Touch page (copy of the original Get In Touch page from the demo). I have an image still showing up in the background and I can't find where it comes from. I believe it's the landing-slider-middle-1.png picture from the Media. Enclosed is a picture of what I'm seeing.
Also, on that page only, despite turning off the Initial Load Animation, the OLD animation (Sahel) still appears. I changed that setting in General too, it works just fine in others pages but not on this one.
You're welcome. Please let us know if there is anything else we can do for you, thanks!
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
Thanks & Regards,
Vlada
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
I have two problems on the Get In Touch page (copy of the original Get In Touch page from the demo). I have an image still showing up in the background and I can't find where it comes from. I believe it's the landing-slider-middle-1.png picture from the Media.
Enclosed is a picture of what I'm seeing.
Also, on that page only, despite turning off the Initial Load Animation, the OLD animation (Sahel) still appears.
I changed that setting in General too, it works just fine in others pages but not on this one.
Hi there,
Welcome to your support management and thank you for choosing our theme!
It seems like this is added on some row:
... as a background image. Go to the Row settings and there you can find it:
Can you provide us admin credentials so we can take a look? Did you remove it from general options and page options also?
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you that's what I needed !
Hello,
You're welcome. Please let us know if there is anything else we can do for you, thanks!
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
Thanks & Regards,
Vlada
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.