Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I activated the "Elated Social Icon Widget" on the top bar left. On a Macbook air using Google Chrome I can't visualize the widgets (screenshot join) while visiting the website BUT on the back-end I can.
If I use my windows pc with any browser the widgets are totally fine.
Do you know if there's a problem for this widget on a Macbook air and specifically on Chrome?
Please try to follow the instructions from this link in order to solve these Cross-Origin errors:
https://davidwalsh.name/cdn-fonts These instructions work for all browsers and icon packs. Basically you need to add few lines of code inside of a .htaccess file and it is better to ask you host to do that for you in case that you are not feeling comfortable doing that:
<IfModule mod_headers.c> <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|font.css|css|js)$"> Header set Access-Control-Allow-Origin "*" </FilesMatch> </IfModule>
Most of the users were able to solve this cross-origin problem with the solution from that article, but if that does not work for you, you will need to contact your hosting provide support and ask them to fix the Cross-Origin issue, as it is server oriented.
Let us know if we can help you with anything else.
Cheers,
Nikola
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello there,
I activated the "Elated Social Icon Widget" on the top bar left.
On a Macbook air using Google Chrome I can't visualize the widgets (screenshot join) while visiting the website BUT on the back-end I can.
If I use my windows pc with any browser the widgets are totally fine.
Do you know if there's a problem for this widget on a Macbook air and specifically on Chrome?
Thanks
Hi,
Thank you for writing in.
Please try to follow the instructions from this link in order to solve these Cross-Origin errors:
https://davidwalsh.name/cdn-fonts
These instructions work for all browsers and icon packs.
Basically you need to add few lines of code inside of a .htaccess file and it is better to ask you host to do that for you in case that you are not feeling comfortable doing that:
Most of the users were able to solve this cross-origin problem with the solution from that article, but if that does not work for you, you will need to contact your hosting provide support and ask them to fix the Cross-Origin issue, as it is server oriented.
Let us know if we can help you with anything else.
Cheers,
Nikola
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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