Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
hello, I have a problem with the upload of the video that I place in the background, the video is hosted on YouTube and when my page loads it on the home page, there is a few seconds of loading, and I do not know how to do it so that the loading circle does not remain , Is there any solution?
We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thanks for writing in! We are very sorry about the delay!
Have you tried disabling all the plugins and checking if they are source of this issue?
Please try to temporary deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please send us a message while all of your 3rd party plugins still being temporary disabled.
Alternatively you can try using Revolution Slider with a video background instead:
hello, I have a problem with the upload of the video that I place in the background, the video is hosted on YouTube and when my page loads it on the home page, there is a few seconds of loading, and I do not know how to do it so that the loading circle does not remain , Is there any solution?
ok thanks
Hello there,
We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
Thanks for writing in! We are very sorry about the delay!
Have you tried disabling all the plugins and checking if they are source of this issue?
Please try to temporary deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please send us a message while all of your 3rd party plugins still being temporary disabled.
Alternatively you can try using Revolution Slider with a video background instead:
https://www.themepunch.com/faq/static-layer-background-video/
Please let us know if there is something else we can do for you!
Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.