Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hi, I recently purchase this theme, when I try to activate the WPBakery Page Builder is asking me for licence, I tried all numbers that Envato provided me for my purchase, but they did not work, I also subscribe trough your page but still can no find the licence, can you please help to activate it or let let me know what do I have to do. Thank you.
Welcome to your support management and thank you for choosing our theme!
We are so sorry for the late response, we are handling a lot of tickets these days and the weekend days are behind us.
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
Hi, I recently purchase this theme, when I try to activate the WPBakery Page Builder is asking me for licence, I tried all numbers that Envato provided me for my purchase, but they did not work, I also subscribe trough your page but still can no find the licence, can you please help to activate it or let let me know what do I have to do. Thank you.
Hi there,
Welcome to your support management and thank you for choosing our theme!
We are so sorry for the late response, we are handling a lot of tickets these days and the weekend days are behind us.
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
You can read more about this here:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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