Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Please post this in English. Our support is in English only.
Thanks for writing in.
Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder, Elated Core/CPT and Slider Revolution (+Contact Form 7 and WooCommerce if you plan to use shop).
* Please note that you need to enable Listing Categories in Listings >> Settings before run import demo.
Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.
Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.
Before that, please check your server resource settings. Check/increase these values or ask your hosting service to do it for you.
You can use some 3rd party plugin in order to check your server php resource settings.
After you do this, you can try to import the demo or just let us know and we will try to import the demo for you.
Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.
Also you can follow these guidelines on how to import the demo here >>
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vlada
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I did the import according to your instructions. Unfortunately it does not work.
I have these settings on the server: max_execution_time = 300 memory_limit = 128M upload_max_filesize = 300M post_max_size = 300M max_input_vars = 3000
Welcome to your support management and thank you for choosing our theme!
We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.
We have imported the demo successfully. If there are any issues that we have overlooked please let us know so that we can fix them.
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hallo,
der Demo-Import bleibt immer bei 90% stehen und ist somit unvollständig. Es lässt sich nicht nutzen!
MfG
blueconcept
Hallo,
brauche hier den Support!!!
Warum bekomme ich hier keine Antwort??? - Why do not I get an answer here?
Hello,
Please post this in English. Our support is in English only.
Thanks for writing in.
Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder, Elated Core/CPT and Slider Revolution (+Contact Form 7 and WooCommerce if you plan to use shop).
* Please note that you need to enable Listing Categories in Listings >> Settings before run import demo.
Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.
Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.
Before that, please check your server resource settings. Check/increase these values or ask your hosting service to do it for you.
You can use some 3rd party plugin in order to check your server php resource settings.
After you do this, you can try to import the demo or just let us know and we will try to import the demo for you.
Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.
Also you can follow these guidelines on how to import the demo here >>
Complete Guide To Demo Import
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vlada
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello
I did the import according to your instructions. Unfortunately it does not work.
I have these settings on the server:
max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 300M
post_max_size = 300M
max_input_vars = 3000
Please use my login and install the demo
Thank you
Maik Straatmann
Hello Maik,
Welcome to your support management and thank you for choosing our theme!
We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.
We have imported the demo successfully. If there are any issues that we have overlooked please let us know so that we can fix them.
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.