Hello there,

Welcome to your support management and thank you for choosing our theme!

We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.

The issue might be with the setting for transparency on the page's header. Try to navigate to Pages > All Pages > Edit the page in question and set the Background Transparency of the Elated Header to 1 (see image bellow)

If, however, this does not fix the issue please provide us with your wp-admin details so we can log in and investigate this further?

Kind regards,

Sean

Hello again,

We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.

If your font awesome icons or custom fonts are not showing up in a certain browser (mainly Firefox or IE), then you have two solutions you can take.
Solutions:
1. Host the font on same domain as the domain from where the website is accessed
2. Create .htaccess file in the root folder on the same domain where fonts are hosted and add the following code into it:

# Apache config
<FilesMatch ".(eot|ttf|otf|woff)">
Header set Access-Control-Allow-Origin "*"
</FilesMatch>

Detailed Steps:
So first you log in to your FTP server and find the root folder of your wordperss installation (you can see the ‘wp-admin’, ‘wp-content’ etc folders there)

Create a new file, name it just ‘.htaccess’ (without quotes),
Next select that .htaccess file and edit it. (or if you don’t see the edit option, copy this file to your local PC, edit it locally in a text editor, add the code I’ve shown below save the file) then move the file back to the ftp server into same location)

Then, paste this code into that file, save the file and upload it back to your FTP server into the same folder.

# Apache config
<FilesMatch ".(eot|ttf|otf|woff)">
Header set Access-Control-Allow-Origin "*"
</FilesMatch>

Your icons should be working now.

As for the second issue you mentioned, you need to navigate to Elated Options > Header > Choose Header Behaviour and select the Sticky on scroll up/down option. See image bellow.

This will set the header to show by scrolling up and down the page.

If this is not what you meant by what you said, please be a little bit more descriptive also if possible send screenshots and links to the exact page of the issue.

Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.

Kind regards,

Sean

Hi,

We checked a issue and see that you have custom page for a home page, we fix that. You can achieve this with a some custom CSS code like on example below. 

.eltdf-main-menu li.active a span{
    color: #81d742!important;
}

We already add a code and get a layout like on screenshot below. 

You can also try to deactivate all 3rd party plugins and delete a browser cache memory. We are here if you have any additional questions.

Best Regards, Mike 

Hello there,

I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.

We have just checked this on your website and as you can see in the following screenshot it seems like everything looks just fine >>

Did you manage to fix the issue in the meantime?

If there is anything else that we can help you with please don't hesitate to ask.

Kind regards,

Sean