Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I am having problems with the clients elements grid.
I have set the columns to: four as well as having the lines appear.
On the mobile view this is working fine, but on the desktop the 2nd line drops to the 3rd line and the lines don't match up. I'll attach an image so it's more clear.
Also, when I add an image for the hover image, it zooms up and the sizes don't match up.
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login (in Private Reply) and URL to your site and I’ll take a look.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vlada
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
I am having problems with the clients elements grid.
I have set the columns to: four as well as having the lines appear.
On the mobile view this is working fine, but on the desktop the 2nd line drops to the 3rd line and the lines don't match up. I'll attach an image so it's more clear.
Also, when I add an image for the hover image, it zooms up and the sizes don't match up.
Thank you
Hello,
Thanks for writing in.
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login (in Private Reply) and URL to your site and I’ll take a look.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vlada
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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