Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
We are so sorry for the late response, we are handling a lot of tickets these days and the weekend days are behind us. Thanks for understanding!
1. You can change those fields only in theme files on this path:
\wp-content\plugins\elated-membership
Inside of that plugin you can make customizations.
2., 3. Unfortunately, there is no option for that through theme options. Achieving this would require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Can you provide me admin credentials so I can take a look at this? I will have to test this to see why this is not working on your side and I can see that you've removed this widget from your header:
I've tested this on our demo and it's working properly, all the links are clickable.
Thanks in advance!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Just go to Appearance >> Widgets >> navigate to Mobile Header Widget area >> and then add Elated Login widget in >>
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Unfortunately, I was unable to find any video section on your homepage →
In order to make sure we understand what the issue is, please provide these: (a)URL and (b)screenshot with the element highlighted and (c)detailed description of what the issue is.
And we will try to provide a solution for you as soon as possible.
Anyhow, please note that you can use video within Slider Revolution, Row or Video Button shortcode.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
1. How can I customize the registration fields?
2. How can I set it to auto Login?
3. How do I define the page to redirect to after auto login?
Regards,
Its been over a day! where is the support?
Helloo????
Is there support on this any more ? its been 4 days
Hi there,
We are so sorry for the late response, we are handling a lot of tickets these days and the weekend days are behind us. Thanks for understanding!
1. You can change those fields only in theme files on this path:
Inside of that plugin you can make customizations.
2., 3. Unfortunately, there is no option for that through theme options. Achieving this would require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok fine ill look into that.
Also the contact form is not submitting the data its just sending the mail-tags as text.
What can I do about that?
Hi there,
Checkin Contact on your particular contact form if those tags you've set here:
... are the same here where you create structure of the mail:
These should match. Let me know! If it's the same, please provide me admin credentials so I can take a closer look. Thank you!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok that worked thank you.
Can you tell me how to edit the links on eltdf-login-dropdown (when a user is logged in)? The links on the drop down do not work.
Hi there,
You're welcome!
Can you provide me admin credentials so I can take a look at this? I will have to test this to see why this is not working on your side and I can see that you've removed this widget from your header:
I've tested this on our demo and it's working properly, all the links are clickable.
Thanks in advance!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I will confirm is it's a cache issue when I get to a computer..
how do you login or view profile when you are on mobile ?
Hello,
Just go to Appearance >> Widgets >> navigate to Mobile Header Widget area >> and then add Elated Login widget in >>
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Not that, to change the login redirect which file do I need to code into?
Also to get the video on the home page which file do I need to code into?
One more thing, where does the newsletter subscription box save data? Do I need to connect MailChimp, if so how do I do that?
Thank you for the support so far, Ill be sure to update my review following
Regards,
Hello,
1. If you want to make some changes within Elated Memebership plugin, that can be done with some custom coding → wp-content\plugins\elated-membership
2. Please note that MailChimp is not initially included with our theme, and you can try to integrate Contact Form 7 with MailChilp by using this plugin below → https://wordpress.org/plugins/contact-form-7-mailchimp-extension/
* Some customers have suggested it but we haven't tested it ourselves.
Maybe this article about it can be helpful for you as well → https://www.flyhighmedia.co.uk/how-to-integrate-contact-form-7-and-mailchimp/
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
To show the Video on the home page which file needs to be edited? which file do I need to code into?
Regards,
Hello,
Unfortunately, I was unable to find any video section on your homepage →
In order to make sure we understand what the issue is, please provide these:
(a)URL and (b)screenshot with the element highlighted and (c)detailed description of what the issue is.
And we will try to provide a solution for you as soon as possible.
Anyhow, please note that you can use video within Slider Revolution, Row or Video Button shortcode.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.