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Hello, I still have the same problem, we updated the theme, we re-installed Woocommerce again, but the products are not added to the shopping cart or appear on the cart page.
We do not understand what the inconvenience is, I ask you if you can help us, since we do not see that it is something of the plugin configuration.
Thank you so much
We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.
In order to fix this please try to deactivate the WPML plugin and see if that is causing the issue.
I disable the WPML plugins and I still have the same problem.
Attached two captures.
I do not understand what happens, is not it a problem with the theme?
We installed woocommerce all the time, but this time this happened and I can not understand where the problem is.
view the status: Obsolete Templates Version 3.0.0 of VinoNuevo / woocommerce / content-product.php is obsolete. The kernel version is 3.4.0,
Version 3.3.0 of VinoNuevo / woocommerce / global / quantity-input.php is obsolete. The kernel version is 3.4.0,
WineNew / product-searchform.php
Thank you
Hello, we pay support again to solve this problem.
We already tried to update the theme, using version 3.3.5 of woocommerce and the problem still persists. You have the credentials of our website, we need you to help us, we believe that the support works for this, it is very simple but our website does not work. Thank you so much
If that does not help I can see that some of the 3rd party plugins are still active and that you may have introduced some changes in theme php files. Please try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please send us a message with the plugins still being temporary deactivated and I’ll take further inspection.
Hello,
We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.
In order to fix this please try to deactivate the WPML plugin and see if that is causing the issue.
If it is that in fact you can try to translate to your language with poedit software which is native wordpress way - following guide may be helpful http://code.tutsplus.com/tutorials/translating-your-theme--wp-25014 (read from point 3) or any other plugin for translation such as Loco translate plugin https://wordpress.org/plugins/loco-translate/ and here is beginners guide https://localise.biz/wordpress/plugin/beginners
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
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Hi there,
Your WooCommerce version is 3.5.3 and the latest version of this plugin that is fully compatible with our theme is 3.3.5 as stated on ThemeForest:
http://prntscr.com/me4nep
Please try reverting back to this version of the WooCommerce plugin.
Regards,
Marco
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, we pay support again to solve this problem.
We already tried to update the theme, using version 3.3.5 of woocommerce and the problem still persists. You have the credentials of our website, we need you to help us, we believe that the support works for this, it is very simple but our website does not work.
Thank you so much
Hello there,
Thanks for writing in!
We are very sorry about the delay!
First, you should make sure that your cart and check out pages does not have any shortcodes inside:
https://durigutti.com/wp-admin/post.php?post=4260&action=edit&lang=es
If that does not help I can see that some of the 3rd party plugins are still active and that you may have introduced some changes in theme php files. Please try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please send us a message with the plugins still being temporary deactivated and I’ll take further inspection.
https://durigutti.com/wp-admin/plugins.php
Also please make sure that all the changes in theme php files are temporary reverted.
Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.