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My elated Instagram widget disappeared from the side bar and the footer. On the settings they are still there but not visible. Also, in the elated settings I can't connect to the Instagram account. After clicking on "Connect with Instagram" the page refresh and nothing happens.
Hello there,
My elated Instagram widget disappeared from the side bar and the footer. On the settings they are still there but not visible.
Also, in the elated settings I can't connect to the Instagram account. After clicking on "Connect with Instagram" the page refresh and nothing happens.
Thanks for your support
Hi there,
I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.
Regarding the Instagram issues, please navigate to:
your-website.com/wp-admin/options.php page
Then find all the _instagram_ fields and delete them:
If you want to change the Instagram account, navigate to:
www.instagram.com and make sure you are logged out.
Then navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.
After you do this your widget in sidebar and footer should appear.
Let us know if you have any other questions!
Best regards,
Marie
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