Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.
Within Vino there is a script that regulates the proper width of the menu upon loading of the page. When resizing the browser this script is not triggered thus this kind of issue can occur. In order to avoid this you could simply refresh the page upon resizing or check the responsiveness on intended devices.
If this does not fix the issue please let us know.
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I've encountered this error while I resize the window of my browser.
Is it possible to fix it?
Thanks a lot
Here the screenshots about what happens.
Hello,
We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.
Within Vino there is a script that regulates the proper width of the menu upon loading of the page. When resizing the browser this script is not triggered thus this kind of issue can occur. In order to avoid this you could simply refresh the page upon resizing or check the responsiveness on intended devices.
If this does not fix the issue please let us know.
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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