Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I apologize about the belated reply - we have been getting a lot of tickets lately and the weekend days are behind us, and our reply times have not been as fast as we would have liked.
Usually issue with "Sorry, no posts matched your criteria." is caused by deleting a Category that was used in the List element. Now, even if you try to edit the element, you won't be able select any Category.
Resolution of this issue is just removing the complete List element and replacing it with a new one.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Make sure that you've set all these options for Listing items, categories and types >>
If the problem persists, please provide me with your wp-admin credentials (in Private Reply) so I can take a closer look.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I apologize about the belated reply - we have been getting a lot of tickets lately and our reply times have not been as fast as we would have liked.
It is possible that you are having this issue because of non-English characters within Listing Type Feature List.
I've tested this in your back-end and as you can see in the following screenshot seems like everything works fine when I use only Latin characters >>
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I've just checked this once again on our side and it seems like everything works fine and with non-English characters as well. Sorry for misunderstanding. My bad.
It is possible that really some 3rd party plugin is causing this issue on your side.
Once again try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue.
Before that try to activate Parent Theme.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I have problem with the subcategories options here LISTING TYPE FEATURE LIST-> https://tinosecret.gr/listing-item/?keywords=&location=&type=%CE%9A%CE%B1%CF%86%CE%AD%CF%82-%CE%A0%CE%BF%CF%84%CF%8C
When someone clicks a subcategory option (dot filters) FEATURE LIST it brings the following: Sorry, no posts matched your criteria.
Your help please.
Dear Elated,
PLEASE ANSWER:
HOW MANY DAYS I MUST WAIT FOR YOUR REPLY TO MY PROBLEM?
I HAVE PAYED FOR THE SUPPORT RECENTLY.
WAITING FOR YOUR RESPONSE.
Hello,
I apologize about the belated reply - we have been getting a lot of tickets lately and the weekend days are behind us, and our reply times have not been as fast as we would have liked.
Usually issue with "Sorry, no posts matched your criteria." is caused by deleting a Category that was used in the List element. Now, even if you try to edit the element, you won't be able select any Category.
Resolution of this issue is just removing the complete List element and replacing it with a new one.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
all the listing of the site are pointing through the menu to the listing type and not through an element of a page.
Any other suggestion?
Is it possible to give you the credentials to WP and take a look and how?
Regards
Hello,
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Make sure that you've set all these options for Listing items, categories and types >>
If the problem persists, please provide me with your wp-admin credentials (in Private Reply) so I can take a closer look.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
6 days ago I have posted a private reply.
how many days we have to wait AGAIN?
Hello,
I apologize about the belated reply - we have been getting a lot of tickets lately and our reply times have not been as fast as we would have liked.
It is possible that you are having this issue because of non-English characters within Listing Type Feature List.
I've tested this in your back-end and as you can see in the following screenshot seems like everything works fine when I use only Latin characters >>
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Please see the next link of the same issue in the past. https://elated.ticksy.com/ticket/1130819/
You had fixed it then so we can work listing with any characters.
Waiting for your answer SOON i hope....
Hello,
I've just checked this once again on our side and it seems like everything works fine and with non-English characters as well. Sorry for misunderstanding. My bad.
Then I've tested this on your side, but as you can see here >> https://tinosecret.gr/listing-item/?keywords=&location=&type=%CE%A7%CF%89%CF%81%CE%B9%CE%AC the issue still persist there >>
It is possible that really some 3rd party plugin is causing this issue on your side.
Once again try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue.
Before that try to activate Parent Theme.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.