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  Public Ticket #1872695
template issue
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  • Sudarshana Ranabahu started the conversation

    Please check my private ticket before I feel its a waste of buying from you. 

  •  1,845
    Elated replied

    Hello,

    As I've already mentioned in your previous reply, I created a new test page >> http://www.csod.lk/test-page/that should be looking exactly the same like our demo page >>  http://academist.elated-themes.com/left-menu-home/

    Please note that the easiest way to get all our demo content is to run import the demo in Theme Options >> Import. Unfortunately, since your server php resource settings are too low, it is possible that some problem occurs, because of this server issue.

    PHP power is necessary for all premium themes, as they become more robust and complex, so they meet user's needs.

    You can use this 3rd party plugin in order to check it >> https://wordpress.org/plugins/wp-serverinfo/

    As you can see in the following screenshot it seems like your server is using too low php resource settings  >>

    3220307045.png


    Anyhow, I've just installed the latest version of WP Bakery plugin through your back-end, so you can alter any page  using WP Bakery Page Builder >>

    3558124988.png

    Also, I've imported the slider from this demo page >> http://academist.elated-themes.com/left-menu-home/

    2875470779.png

    And as you can see on this test page that I've created http://www.csod.lk/test-page/ it seems like everything looks the same like on our demo site >> 

    1789704175.png
    9540163197.png


    Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder, Elated Core/CPT and Slider Revolution (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

    -----

    Before that, please check your server resource settings. Check/increase these MASTER values or ask your hosting service to do it for you.

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M
    max_input_vars = 3000

    -----

    After you do this, you can try to re-import the demo or just let us know and we will try to import the demo for you. 

    Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

    Also you can follow these guidelines on how to import the demo here >>

    Complete Guide To Demo Import

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards,   
    Vladimir


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