Hello,

Thanks for writing in.

I apologize about the belated reply - we have been getting a lot of tickets lately and the weekend days are behind us, and our reply times have not been as fast as we would have liked.

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL + wp-admin credentials (in Private Reply), we will be happy to assist you with everything.

Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder, Elated Core/CPT and Slider Revolution (+Contact Form 7 and WooCommerce if you plan to use shop). 

Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

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Before that, please check your server resource settings. Check/increase these MASTER values or ask your hosting service to do it for you.

max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

You can use this plugin in order to check it >> https://wordpress.org/plugins/wp-serverinfo/

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After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. 

Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

Also you can follow these guidelines on how to import the demo here >>

Complete Guide To Demo Import

For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

Thanks & Regards, 
Vladimir

Hello Rodana,

I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.

1- In order to fix this issue please copy the following code into Appearance > Customize > Additional CSS

.eltdf-menu-area.eltdf-menu-left,
.eltdf-mobile-header .eltdf-mobile-header-inner {
    background-color: transparent;
}
.vc_row.wpb_row.vc_row-fluid.vc_row-no-padding.vc_row-o-full-height.vc_row-o-columns-stretch.vc_row-o-equal-height.vc_row-o-content-top.vc_row-flex.eltdf-content-aligment-center {
    top: -110px;
}

Also you will have to reset some of the options you have set:

- Navigate to Appearance > Widgets > Header Widget Area One > Sahel Search Opener and Sahel WooCommerce Dropdown Cart > reset the Icon margin settings(see image bellow)

- Navigate to Sahel Options > Page > Content Style > Content Padding for Template in Full Width and set the second and fourth values to 0 so that the line under the header would reach to the ends of the page(see image bellow)

Or you can add the following code:

.eltdf-row-border-bottom, .eltdf-row-border-top {
    left: -10px;
    right: -10px;
}

2- To position the icons on mobile headers use the following code:

.eltdf-mobile-header .eltdf-search-opener,
.eltdf-mobile-header .eltdf-shopping-cart-holder {
    position: absolute;
    line-height: 70px;
}
.eltdf-mobile-header .eltdf-search-opener {
    right: 120px;
}
.eltdf-mobile-header .eltdf-shopping-cart-holder {
    right: 75px;
}

3- Such an option, unfortunately, does not exist within the theme, we are sorry. Achieving this will require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.

You can find setting for the product list at Pages > All Pages > Shop All > Product List > edit the settings of your choosing(see image bellow)

In case these are not enough and you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com

Thanks for understanding.

Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.

Kind regards,

Sean

Hello again Rodana,

Please try using the following code:

.eltdf-menu-area.eltdf-menu-left,
.eltdf-mobile-header .eltdf-mobile-header-inner {
    background-color: transparent;
}
.full_height_image {
    top: -110px;
    min-height: 100vh!important;
}
.eltdf-expanding-carousel-holder.eltdf-expanding-fullscreen {
    height: 100vh!important;
}

Also in order for the code to take affect you will need to set an Extra Class name on the row element by navigating to Pages > All Pages > edit Home page > edit the row of the Carousel > Extra Class name > add full_height_image into the field(see image bellow)

Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask!

Kind regards,

Sean

Hello,

You can go to alter some desired page → navigate to Elated General page settings → and then set all these options, like we did here → 

As you can see in the following screenshot that works fine →

For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

Thanks & Regards, 
Vladimir