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Okay
  Public Ticket #1876423
Bad Link
Closed

Comments

  • edwardsilha started the conversation

    When trying to upload the theme I get the error "The link you followed has expired. "

    I have tried this on 2 CLEAN installs of WP 4.9.9 and 5.0.3

    I have also gone as far as unzipping the theme and FTPing it and the child theme.

    When I try to activate either I get the white screen of death. 

    I'm not a noob, but there must be something wrong w/ the theme files.

    (Note, I CAN install 'other' themes without issue)

  • edwardsilha replied

    Solved this by changing this value in php.ini   -   'post_max_size = 64M'

  •  1,845
    Elated replied

    Hi there,

    Thanks for writing in, we are glad that you manage to solve this on your own. Here are the recommended php parameters:

    max_execution_time = 300;
    memory_limit = 128M;
    upload_max_filesize = 128M;
    post_max_size = 256M;
    

    Let us know if you need anything else.

    Best,

    George


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