Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
And if you decide to update WPBakery then when you do it go to WPBakery page builder and check option Disable Gutenberg Editor.
Wit this option you will have WPBakery always on when you want to edit or create page. And Gutenberg will not show. Let us know is there anything else.
If the issue persists please provide temporary wp admin credentials so we can take a closer look.
I hope this helps!
Best,
George
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thank you George, that worked. WP Bakery is now updated and running.
One more thing how can I make the logo bigger, no matter where I change the setting, logo just won't get bigger, can you help? logo on the left hand side.
And his there a way to start with the menu and logo background black from the start like when sticky header activates?
Maximum logo height is determined by the header height option in Theme Options > Header.
As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100x100, the actual dimensions will be 50x50.
In case you want a logo that is 100x100, you need to upload an image that is 200x200, and set the header height to 100.
OR you can try to add this css underneath in Appearance >> Customize >> Additional CSS field:
.eltdf-page-header .eltdf-logo-area .eltdf-logo-wrapper a, .eltdf-page-header .eltdf-menu-area .eltdf-logo-wrapper a { max-height: 140px; }
But I suggest you to do that by increasing the header height.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I can't work with wp bakery, tried installing classic editor and it didn't help. I can't edit anything, please help. its urgent.
thank you
Hi there,
Thanks for writing in.
You need to install classic editor or update WPBakery to 5.6 version. Because word press 5.0 is using Gutenberg editor by default. https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
To update WPBakery you need to download it from this Dropbox link https://www.dropbox.com/s/kgvqsdna2cflsda/js_composer.zip?dl=0 extract it and insert in \wp-content\plugins.
And if you decide to update WPBakery then when you do it go to WPBakery page builder and check option Disable Gutenberg Editor.
Wit this option you will have WPBakery always on when you want to edit or create page. And Gutenberg will not show. Let us know is there anything else.
If the issue persists please provide temporary wp admin credentials so we can take a closer look.
I hope this helps!
Best,
George
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you George, that worked. WP Bakery is now updated and running.
One more thing how can I make the logo bigger, no matter where I change the setting, logo just won't get bigger, can you help? logo on the left hand side.
And his there a way to start with the menu and logo background black from the start like when sticky header activates?
Hello,
The way logo dimensions work:
Maximum logo height is determined by the header height option in Theme Options > Header.
As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100x100, the actual dimensions will be 50x50.
In case you want a logo that is 100x100, you need to upload an image that is 200x200, and set the header height to 100.
OR you can try to add this css underneath in Appearance >> Customize >> Additional CSS field:
.eltdf-page-header .eltdf-logo-area .eltdf-logo-wrapper a, .eltdf-page-header .eltdf-menu-area .eltdf-logo-wrapper a {max-height: 140px;
}
But I suggest you to do that by increasing the header height.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.