Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1877547
Parallax Browser Bug
Closed

Comments

  •  1
    thestable923 started the conversation
    January 31, 2019 at 3:51pm

    Hello, 

    I've noticed the parallax effects work on Chrome but not on Firefox. Is this a known bug, or by chance is there a fix for FF?


    Thanks!

  •  1,845
    Elated replied
    February 5, 2019 at 10:21am

    Hello,

    Try to use bigger image for that section or just add this css underneath in Appearance >> Customize >> Additional CSS field:

    .eltdf-row-type-parallax.eltdf-parallax-holder {
        background-size : cover;
    }
    8291709347.png

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  1
    thestable923 replied
    February 5, 2019 at 3:19pm

    Hi, thank you for your response. Parallax isn't working (anywhere) on my website in Firefox. It works just fine in Chrome. 

    For example, the home page has a "Don't take our word for it" testimonial feed with a very large background that parallaxes perfectly in Chrome, but doesn't even move in Firefox.

    https://www.solonutrition.com/ 

    Please advise. Thank you.

  •  1,845
    Elated replied
    February 8, 2019 at 2:30pm

    Hello,

    I've just checked this out on your website (Firefox browser) and as you can see in the following screenshot it seems like everything works fine in this browser.

    3279771996.png

    1658329578.png

    Please try deleting your browser cache, or access your website from another browser/computer to see if the problem persists.

    Before that please upgrade your browser to the latest version.

    4111732610.png

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.