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  Public Ticket #1878422
Theme and Plugin Causing my site to be blank
Closed

Comments

  • Riyad started the conversation

    When I load the theme and Sahel plugins it causes my site to go blank and my dashboard too. I can't do anything after that. When I disable the plugin section via my cpanel then I gain normal access but we cant have this, what is going on?

  •  1,845
    Elated replied

    Hi Riyad,

    Thanks for writing in.

    Most likely php resources on your server are configured too low, please contact your hosting provider and ask them to configure these parameters for you:

    max_execution_time = 300;
    memory_limit = 128M;
    upload_max_filesize = 128M;
    post_max_size = 256M;

    Helpful article: https://wpklik.com/wordpress-tutorials/maximum-file-upload-size-wordpress/

    Best,

    George


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