Hello Anita,

Welcome to your support management and thank you for choosing our theme!

We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.

These should be located at Pages > All Pages > edit the page of your choosing > click the plus sign to add new shortcode > search for the one you want(see image bellow), also make sure you are editing with the WP Bakery and not the Gutenberg editor:

If you followed these steps correctly and cannot fins the shortcodes in the list that could be due to a faulty demo import. Please make sure you followed these steps to the letter:

Step 1 - PHP resources

Since WordPress themes get more robust and complex, it's necessary that you release some more power from server. You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you. Make sure you meet these requirements and please don't skip this step, since it's probably the most important:

max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 128M;
post_max_size = 256M;

Step 2 - PHP version

You should also make sure PHP version on your server is updated. 5.6 will do the job.

Step 3 - Disable Plugins

You should disable ALL plugins except:
-Contact Form 7
-Theme Core (CPT)
-WooCommerce (if you plan to use shop)

Step 4 - Import

We advise that you do this from Google Chrome, no matter the Operating System.
Go to Theme Options > Import. On your keyboard press F12 and select "Console" view.

If you wish to import all demo content (pages, posts, widgets, options) you should choose "All" for "Import type" field.
And if you wish to import media library for our theme, check "Yes" for "Import Attachments"

Then hit "Import" and follow console view.
If you see any red error showing up, you should refresh the page and try again.

Repeat the process until demo import is completed, following a successful "Import Completed" message, without errors in the console.

Step 5 - Enable Plugins

You should go to Dashboard > Plugins and enable all plugins.

Step 6 (optional) - Remove extra menu items

If you imported demo content multiple times, it's possible that you duplicated menu items several times. You should install this helpful plugin https://wordpress.org/plugins/quick-remove-menu-item/
Then go to Appearance > Menus and remove duplicated menu items.

If even this does not solve the issue please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this issue further?

Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.

Kind regards,

Sean