Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.
First thing that I can recommend you do, since you're having some 3rd party plugins, is to try to deactivate all of your 3rd party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please let us know so we can investigate this further more.
Also, for some reason, I can not access your dashboard with this provided credentials.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
In the mobile version the footer bottom just shows one column (footer bottom left column) on mobile. Do you know why this is happening?
Hello there,
Thanks for writing in!
We are very sorry about the delay!
Could you please make sure you have set Footer Bottom Columns to 2 in theme options:
I will need to take a closer look at your website because I have tested this on local and everything appears to function normally:
Please let us know if there is something else we can do for you!
Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, yes the Footer Bottom Columns is set to 2. The access to our website is this:
https://honore.quintadocrasto.pt/wp-admin
user: HQC-visualizacao
pass: &0GH6HC1W#.
Do you have any response on this? It's very urgent.
Hi there,
I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.
First thing that I can recommend you do, since you're having some 3rd party plugins, is to try to deactivate all of your 3rd party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please let us know so we can investigate this further more.
Also, for some reason, I can not access your dashboard with this provided credentials.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.