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  Public Ticket #1882148
Double Menu Navigation
Closed

Comments

  • JD_Chamber started the conversation
    February 4, 2019 at 6:08pm

    Hi Team, 

    When I scroll up at the top of the page, I am seeing the navbar duplicated on Chrome only. This is also a problem on the main theme. See attached screenshot of the demo. 

    Please advise. 

  •  1,845
    Elated replied
    February 8, 2019 at 11:26am

    Hello,

    I've just checked this out on your demo site and as you can see in the following screenshots it seems like everything looks fine >> 

    4772331387.png
    9753792381.png

    Please be more specific about this issue and let me know how to reproduce it on our end (some specific device, OS, browser...)

    Generally, this issue is related with different screen resolution/s, because sometimes there just isn't enough space to fit all navigation items in the header, and thus it's making the header and sticky header drop down, making two headers visible at the same time.

    Could you please provide me with your site url + wp-admin credentials so I can take a closer look and try to assist you regarding this issue as soon as possible.

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  • JD_Chamber replied
    February 8, 2019 at 4:07pm

    Hi Vladimir, 

    As I mentioned in my initial inquiry, this seems to occur only on Google Chrome. I does occur across both PC and Mac computers. It occurs only when attempting to scroll further up than the top. The image I attached is of the demo on your own website, not imported onto mine. 


  •  1,845
    Elated replied
    February 12, 2019 at 2:37pm

    Hello there,

    Thanks for writing in! We are very sorry about the delay!

    As you can see in attached video screen unfortunately I couldn't reproduce the issue.

    Perhaps you should make sure that you are using latest version of a Google Chrome and that your operating system is up to date.

    In case this doesn't help you to solve this issue, you can try to paste code bellow to 

    Appearance > Customize > Additional CSS and check if that helps:

    .eltdf-sticky-header {
        -webkit-transform: translateY(-200%);
        -moz-transform: translateY(-200%);
        transform: translateY(-200%);
}

    Please let us know if there is something else we can do for you!

     Thank You, Norah

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.