Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thank you for choosing our theme!
Sorry for the late response, it's caused because of the numbers of tickets we are getting these days and because of the weekend days.
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
Other thing, I can't translate 'Ago' in tweeter plugin : I have added the PO/MO File of eltdf-twitter-feed plugin and tryed with Loco plugin, but it doesn't work.
In the template : we don't have the term 'ago' : <?php echo wp_kses_post($twitter_api->getHelper()->getTweetTime($tweet)); ?>
You can go to alter eltdf-twitter-helper.php file, located in → wp-content\plugins\eltdf-twitter-feed\lib\
and then just replace this word within the code.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
For the images and content of sharing, you need to install a third party plugin that is handling Open Graph protocol. This protocol is set of meta tags in head of one web page and is used to define every single piece of data related to sharing - link, title, description, image etc.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
Thanks for your theme.
I can't modify pages with Wp bakery visual mode. Maybe because I need to upgrade WP Bakery ?
I try, but I can't upgrade (need licence...)
How we can do please ?
Thanks,
Antoine
Hi there,
Welcome to your support management and thank you for choosing our theme!
Sorry for the late response, it's caused because of the numbers of tickets we are getting these days and because of the weekend days.
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
If you want to edit with frontend editor, just follow this article to enable it: How to enable Visual Composer front page editor?
Let us know if you managed this!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Ok thanks, it works. However, how can we add testimonials bloc in a widget area please ? I s there a shortcode for this please ?
Thanks,
Other problem on a button block :
When I choose an URL, It redirects on Post page in back-office without saving ?
Can you help me please ?
Thanks,
Hi there,
You can add testimonials on some test page for example:
And then go to the Classic mode and copy this shortcode:
And then paste it in Text widget on whatever widget area you want like this:
I would recommend you do use our button shortcode:
And you can add link here in this field:
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Thanks !
Other thing, I can't translate 'Ago' in tweeter plugin :
I have added the PO/MO File of eltdf-twitter-feed plugin and tryed with Loco plugin, but it doesn't work.
In the template : we don't have the term 'ago' : <?php echo wp_kses_post($twitter_api->getHelper()->getTweetTime($tweet)); ?>
It seems to be with directly the API ?
Thanks,
Hello,
You can go to alter eltdf-twitter-helper.php file, located in → wp-content\plugins\eltdf-twitter-feed\lib\
and then just replace this word within the code.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Thanks ! :)
I have other thing, we can't share with facebook (plugin social share), we have this message :
Can you help us please ? Thanks,
Have a good day.
Hello,
For the images and content of sharing, you need to install a third party plugin that is handling Open Graph protocol.
This protocol is set of meta tags in head of one web page and is used to define every single piece of data related to sharing - link, title, description, image etc.
Try using this plugin:
https://wordpress.org/plugins/simplified-social-share/
Also Yoast SEO plugin would work, or any of these:
https://wordpress.org/plugins/tags/social-share
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.