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  Public Ticket #1888470
Theme is really slow
Closed

Comments

  • Alexander started the conversation

    I've attached 2 screenshots showing the difference of the fully loaded time. One is with the basic wp theme, other is with the academist theme. During the tests only the "Heartbeat Control by WP Rocket" plugin has been activated and heartbeat has been disabled for everything.

    Reason for the delay is that the the theme is making a lot of admin-ajax.php requests.

    Most of them have the following action:

    action=count_admin_message

    Why is that happening and how can we resolve it, without the hearbeat control page loading time exceeds 30 seconds.

    Wishing you a wonderful day and hope to hear from you soon.

    Regards,

    Alex

  •  1,845
    Elated replied

    Hello,

    Users can optimize site for speed, but good percentage is caused by server itself, so end users should increase performance on their own, and to to make sure that they are using reliable hosting service providers with high resources, and with fast and secure servers.

    Please take this article about it here >> https://www.wpbeginner.com/wordpress-performance-speed/ maybe that can be helpful for you.

    Here are some general tips for speeding up your website, and please note, you can't minimize files like js.php and css.php, because they are dynamically created.

    1) Optimize your images with some tool: www.jpegmini.com/

    2) Also you can install some plugin for cache, like WP Fastest Cache or premium one http://wp-rocket.me/

    3) You can enable gzip compression on your server. You should paste this code to .htaccess file located in your folder:

    <ifModule mod_gzip.c>
    mod_gzip_on Yes
    mod_gzip_dechunk Yes
    mod_gzip_item_include file .(html?|txt|css|js|php|pl)$
    mod_gzip_item_include handler ^cgi-script$
    mod_gzip_item_include mime ^text/.*
    mod_gzip_item_include mime ^application/x-javascript.*
    mod_gzip_item_exclude mime ^image/.*
    mod_gzip_item_exclude rspheader ^Content-Encoding:.*gzip.*
    </ifModule>

    http://www.feedthebot.com/pagespeed/enable-compression.html

    4) Leverage browser caching: http://www.feedthebot.com/pagespeed/leverage-browser-caching.html

    5) Use at least PHP 5.6 or greater in order to process PHP code faster, and to fix older version bugs. Note that wordpress is now recommending PHP 7.0 or greater https://wordpress.org/about/requirements/

    Unfortunately there is no predefined option to disable loading of some files without some custom coding.

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • Alexander replied

    Hey there,

    I am not asking about general information on how to speed up the site, but for a resolution of your theme problem, I pointed you a PROBLEM, you said nothing about it?!?! So still waiting for adequote answer!

  •  1,845
    Elated replied

    Hello Alex,

    This should not be typical theme behavior. Could you please deactivate WP Rocket as well and enable gzip compression. To enable gzip compression on your server you should paste this code to .htaccess file located in your folder:

    <ifModule mod_gzip.c>
    mod_gzip_on Yes
    mod_gzip_dechunk Yes
    mod_gzip_item_include file .(html?|txt|css|js|php|pl)$
    mod_gzip_item_include handler ^cgi-script$
    mod_gzip_item_include mime ^text/.*
    mod_gzip_item_include mime ^application/x-javascript.*
    mod_gzip_item_exclude mime ^image/.*
    mod_gzip_item_exclude rspheader ^Content-Encoding:.*gzip.*
    </ifModule>

    More on that topic here: http://www.feedthebot.com/pagespeed/enable-compression.html

    Instead of using WP Rocket try Leverage browser caching:

    http://www.feedthebot.com/pagespeed/leverage-browser-caching.html

    Please let us know when this is done so that we can continue with investigating this issue for you.

    Kind regards,

    Sean


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • Alexander replied

    Hey there,

    gzip compression is enabled.

    I've deactivated the WP Rocket.

    So it's your turn,

    Regards,

    Alex

  •  1,845
    Elated replied

    Hello again,

    I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand.

    You also need to install and enable leverage browser caching:

    http://www.feedthebot.com/pagespeed/leverage-browser-caching.html

    deactivate all third party plugins: https://www.screencast.com/t/xvxuHB8ZZ

    and optimize your images https://www.screencast.com/t/YaiLC30zy5

    Only once you have done all of these will we be able to pinpoint the source of the issue.

    Kind regards,

    Sean


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.