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I am showcasing portfolio items on landing page, and I do not want click to link to portfolio page but only to open up in pretty photo.
1) I only have one image in the portfolio, but it keeps saying I have two of the same image (this is because of the featured image and portfolio item). When i try taking away the portfolio item and only leave feature image, it will not allow me to open in pretty photo? Please advise?
2) Pretty photo scroll does not work on mobile. When trying to click the arrow, nothing happens?
1- In order to change click behavior navigate to Pages > All Pages > edit the landing page in question > Portfolio List shortcode > Click Behavior(see image bellow)
2- These are hidden on mobile devices, however even if you make them visible they do work on our local versions. Could you please try to deactivate all of your third party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login(in a private answer), screenshots of the issue and URL to the page in question on your site and I’ll take a look.
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thank you for the reply but you haven't seemed to answer my first question; my issue is not selecting the click behavior. My issue is that when i selected the "open in pretty photo" option, it shows 2 images - both of them the same image. This is because i have to set the featured image as well as the portfolio item image. If i leave either of those out, it doesn't work. But i cannot have pretty photo show 2 images of the same image?
please see screenshot stating 2 pics, where it should only be 1
I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.
Unfortunately, this is how Pretty photo script that we included here is working. It can not be change through theme options. Changing that would require little bit more custom coding. You can in the other hand just remove that label with the number of the items, as some workaround.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
hi there,
I am showcasing portfolio items on landing page, and I do not want click to link to portfolio page but only to open up in pretty photo.
1) I only have one image in the portfolio, but it keeps saying I have two of the same image (this is because of the featured image and portfolio item). When i try taking away the portfolio item and only leave feature image, it will not allow me to open in pretty photo? Please advise?
2) Pretty photo scroll does not work on mobile. When trying to click the arrow, nothing happens?
Hello there,
1- In order to change click behavior navigate to Pages > All Pages > edit the landing page in question > Portfolio List shortcode > Click Behavior(see image bellow)
2- These are hidden on mobile devices, however even if you make them visible they do work on our local versions. Could you please try to deactivate all of your third party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login(in a private answer), screenshots of the issue and URL to the page in question on your site and I’ll take a look.
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Sean,
Thank you for the reply but you haven't seemed to answer my first question; my issue is not selecting the click behavior. My issue is that when i selected the "open in pretty photo" option, it shows 2 images - both of them the same image. This is because i have to set the featured image as well as the portfolio item image. If i leave either of those out, it doesn't work. But i cannot have pretty photo show 2 images of the same image?
please see screenshot stating 2 pics, where it should only be 1
Hi there,
I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.
Unfortunately, this is how Pretty photo script that we included here is working. It can not be change through theme options. Changing that would require little bit more custom coding. You can in the other hand just remove that label with the number of the items, as some workaround.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.