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  Public Ticket #1898729
Video Button
Closed

Comments

  •  1
    pantone123 started the conversation
    February 17, 2019 at 3:12am

    Is the Video Button supposed to work with Vimeo videos? The thumbnail and video button image show up, but when I click on it, the screen goes dark (lightbox mode) but nothing happens. I'd appreciate it if you can check what's wrong.

  •   pantone123 replied privately
  •  1,845
    Elated replied
    February 21, 2019 at 11:32am

    Hello,

    The problem lies in Visual Composer's script. They didn't include support for HTTPS.

    You can open these files below and search for the following keywords:

    http://www.youtu
    http://player.vimeo
    http://vimeo

    You will have to use some FTP client like FileZilla and then try to replace http with https within these files:

    /wp-content/plugins/js_composer/assets/lib/prettyphoto/js
    /wp-content/themes/assets/js/modules/plugins/jquery.prettyPhoto.js

    If the problem persits, provide me with your FTP credentials (in Private Reply) so I can take a closer look.

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards,
    Vladimir

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