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  Public Ticket #1900787
500 Internal Server Error
Closed

Comments

  • Jessi Low started the conversation
    February 18, 2019 at 8:18pm

    Hi there

    I am receiving the error code "500 Internal Server Error" when searching my published URL.

    I contacted wordpress and they said that it definitely theme-related. Could you please check out my website and assist me as soon as possible.

    Look forward to hearing from you.

  •  1,845
    Elated replied
    February 21, 2019 at 2:02pm

    Hello,

    Thanks for writing in.

    There are five major reasons why these errors occur in WordPress:

    • Incorrect web server configuration
    • Incorrect folder/file permissions
    • Corrupt files or files that contain errors in code
    • PHP memory limits set too low
    • Conflicting third party plugins

    Please check these MASTER values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    After you do this, you can try to download a fresh copy of the theme and install it, if that does now work contact your host about the ERROR 500 HTTP as that is server related for certain, that will be able to help.

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • Jessi Low replied
    February 21, 2019 at 3:03pm

    Hi there,

    Thank you for your response, I contacted WordPress and they said that the specific error they are picking up is:
    "PHP Fatal error: Uncaught Error: Call to undefined function theaisle_elated_sidebar_layout() in /srv/htdocs/wp-content/themes/theaisle/full-width.php:7"

    That error is not any server error, it means the theme is calling a function that was not declared properly on that theme.

    So even reinstalling the theme, if that error was not fixed by you guys, then reinstalling the theme will show the same error again.

    Could you please assist in fixing this error?


    Kindest Regards

    Jessi

  •  1
    charlenehk replied
    February 22, 2019 at 8:40pm

    Hello, 

    I have the same problem and I can't have an access to my files and servor...

    If someone can help me, 

    Thanks

  •  1,845
    Elated replied
    February 27, 2019 at 10:07am

    Hello there,

    Can you provide us admin credentials in private ticket so we can take a look at this and see what can cause the issue? Thanks! 

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  1,845
    Elated replied
    February 27, 2019 at 10:08am

    Hi @charlenehk,

    Please submit the ticket so we can help you with that! Thanks in advance! 

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Jessi Low replied privately
  •   Elated replied privately