Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I am a bit confused about the possibility of updating the WPBakery Page Builder plugin. Do I have to buy a licence for that additionally? Because otherwise I am somehow not able to update it (I don't find a download package to manage it manually), though I need to because the editor is broken.
My installed versions are: Wordress 5.1, Bolge 1.0, WPBakery Page Builder 5.2.2. (which came with the Bolge Theme)
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
Hi!
I am a bit confused about the possibility of updating the WPBakery Page Builder plugin. Do I have to buy a licence for that additionally? Because otherwise I am somehow not able to update it (I don't find a download package to manage it manually), though I need to because the editor is broken.
My installed versions are: Wordress 5.1, Bolge 1.0, WPBakery Page Builder 5.2.2. (which came with the Bolge Theme)
Thank you for your help and many greetings.
Maria
Hi Maria,
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
What you're seeing is Gutenberg editor which is default editor since Wordpress 5.0.
Please, follow the instructions from this link and you will be able to return classic editor and edit regulary pages using WPBakery: https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Or you can download the latest WPBakery from this link which is fully compatible with newer version of the Wordpress: https://www.dropbox.com/sh/caqo4tn156tz05d/AAD4GIztx8by0h2N-QWUtfjma?dl=0
Let us know if you managed this!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.