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  Public Ticket #1908620
Elated Options don't appear
Closed

Comments

  • Weidmann Ericka started the conversation
    February 24, 2019 at 6:30pm

    Dear,
    I have a big problem, I install my theme (Read & Digest), after activated it, in th back office I don's see Elated Options in my menu !??
    Please see attachment. Thank you for your help

  •  1,845
    Elated replied
    February 27, 2019 at 3:12pm

    Hello,

    Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder, Elated Core/CPT and Slider Revolution (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    2080145284.png

    Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

    -----

    Before that, please check your server resource settings. Check/increase these MASTER values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    You can use this plugin in order to check it >> https://wordpress.org/plugins/wp-serverinfo/

    After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. 

    -----

    Also you can follow these guidelines on how to import the demo here >>

    Complete Guide To Demo Import

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards,  
    Vladimir

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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