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  Public Ticket #1912198
Wordpress Assistance
Closed

Comments

  • marat started the conversation
    February 27, 2019 at 7:42am

    Hey!

    I have written to you before but still have not get answer.

    PLeace look at my attached pictures.'

    I have 2 problems

    1) Why products are not clickable and I can not open them here

    https://ruvikol.ee/product-category/alumiinimum-konstruktsioonid/akna-ukse-susteemid/

    2) How to put product category menu to second level category page, like here: 

    https://ruvikol.ee/product-category/alumiinimum-konstruktsioonid/


    NOw the page is in maintainance mode:

    PLeace go to admin panel : 

    admin

    marat12345

  •  1,845
    Elated replied
    March 1, 2019 at 2:22pm

    Hello there,

    I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.

    In order to fix this issue you will need to replace the following file: 

    wp-content/themes/ambient/woocommerce/content-product.php

    with the one attached bellow.

    Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.

    Kind regards,

    Sean

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • marat replied
    March 2, 2019 at 12:22pm

    Hey!

    It works good. 

    But now I have another problem. 

    Product category sort doesn't work.

    PLeace help!

  •  1,845
    Elated replied
    March 4, 2019 at 1:48pm

    Hello,

    I've just checked this in your back-end and as you can see in the following screenshot, it seems like everything works fine →

    8506129741.png
    9403596329.png

    If you are referring to something else, please be more specific about it and I will try to assist you with that as soon as possible.

    1397603627.png
    2811777518.png

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • marat replied
    March 4, 2019 at 2:07pm

    Hello!

    You didn't understand my question.

    How can I sort product categories in my webpage?

    PLeace look at picture!!!!!!!

    Can you tell me how to do it?


  •  1,845
    Elated replied
    March 7, 2019 at 3:41pm

    Hello,

    I've just tested this in your back-end and s you can see in the following screenshot it seems like everything works fine →

    7699929867.png
    7164274395.png

    Then I've moved Z category to the top of the list, and as you can see on your front-end, this change has been applied there.

    1309704591.png
    5361973867.png

    4497094506.png


    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • marat replied
    May 18, 2019 at 6:54am

    Hello!

    I have another problem !!!

    PLease look at this page https://ruvikol.ee/tooted/  and try to click anythere on link or picture.. Something very strange is happening!!!

    I need your help !!!!!!!!!!!!!!!!!!!!!!!

  • marat replied
    May 21, 2019 at 4:56am

    Hello!

    Where are you?????? 

    I need your help.  PLease look at my previous mail!!!!!

  •  1,845
    Elated replied
    May 21, 2019 at 9:10am

    Hello,

    I've just checked this out on your website and it seems like you didn't install the latest version of Core plugin → 

    3187864369.png

    Just go to Plugins → deactivate / delete old Core plugin and then install the latest one. After deleting you will get a message note at the top about latest version of required plugin/s.

    If the problem persists try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, download a fresh copy of the theme and install it. Then re-install all required plugins.

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • marat replied
    May 21, 2019 at 1:46pm

    Hello!

    The problem is in Site Origin CSS plugin. 

    I have made there some changes : 

    a:hover {
      font-size: 18px;
      line-height: 17px;
      color: #403e3e;
      display: none;
    }

    h4 {
      font-size: 18px;
    }

    .widget.woocommerce.widget_product_categories ul li {
      font-size: 16px;
    }

    .widget.woocommerce.widget_product_categories ul li:last-child {
      line-height: 32px;
    }

    .woocommerce-loop-category__title {
      font-size: 18px;
      line-height: 29px;
    }

    p {
      font-size: 16px;
    }

    footer .eltdf-footer-top-full>.eltdf-three-columns>.eltdf-three-columns-inner .eltdf-column .eltdf-column-inner {
      padding-top: 0px;
      margin-top: -40px;
      margin-bottom: -40px;
    }

    .textwidget {
      color: #666666;
    }

    .eltdf-main-menu ul li a {
      font-family: Open Sans;
    }

    .eltdf-portfolio-single-holder .eltdf-portfolio-info-item:not(.eltdf-content-item) .eltdf-portfolio-info-title {
      display: none;
      width: 0px;
      font-size: 18px;
    }

    .eltdf-portfolio-single-holder .eltdf-portfolio-info-item.eltdf-portfolio-date h6.eltdf-portfolio-info-date {
      display: none;
    }

    .eltdf-portfolio-single-holder .eltdf-portfolio-info-item:not(.eltdf-content-item) {
      height: -4%;
      display: block;
    }


    But then I activate it , website shows problem,.



    May you can do something : 

    I need Woocommerce categorie tites size  be 18 px!!!!  And thats all.


  •  1,845
    Elated replied
    May 22, 2019 at 2:40pm

    Hello there,

    When it comes to 3rd party plugins, you have to understand that this falls out of the scope of our support. If you're having issues with any plugin you downloaded yourself, please refer to the author of the plugin or the team behind it.

    Thank you for understanding.

    Kind regards,

    Sean

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.