Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
#1 : I am wondering if it is possible to chose several blog categories to display (but not all) on my "home" page. For the moment it seems to me that either I can display all (leave the Elated "blog category" field empty in page settings), or only 1 that I must select amongst the list given. How can I decide to display for example only 2, 3 or 4 (or however many more) of the many categories I will create ?
This is important for me as I will organize the entire website through categories (and parent categories), and do not necessarily want to show them all mixing up together on the front page). Some categories are considered "sub-categories" and I do not wish that they figure on the front page, however I do want to be able to use the "original flow" look for them later on.
#2 : Is it possible to add categories/tags to pages and display them on the homepage the same way as posts ? I know some plugins have done that in the past but I can't find one that makes it work (the category box appears in the page editor on the right, but makes no effect on the actual website display : pages don't show side by side with posts).
#3 I can not figure out how to show a Instagram feed (with a hashtag, not a profile) that concerns the website I am setting up. Works neither in sidebar not bottom content. Is this due to the recent changes in Instagram policy or is it a widget problem (i have tried using Text widget, HTML widget, and neither work) ? Please help.
#4 When I use the "Elated Sticky Sidebar" widget, and scroll down (infinite-scroll is activated), the Twitter integration in the sidebar disappears... Please help.
1. Unfortunately, you can choose only one Blog category within Elated Blog page settings.
The only way to use multiple blog categories is by using Blog List shortcode, as you can see in the following screenshot → (you can add desired category slugs withing Blog List settings →
2. You can try to add Widgetised Sidebar shortcode → and then choose some custom widget area that you've already added Tag Could widget in.
3. Just go to Social Networks → connect with your Instagram Account. Then go to Appearance → widgets → add Instagram Feed widget within some desired widget area → choose desired settings.
Please note that hashtag feature is no longer available because Instagram has been changes something within their API.
4. It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login (in Private Reply) and URL to your site and I’ll take a look.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi, thanks for your answers. I have more questions though.
#5 My website (work in progress) Homepage is set to Blog: Expanding Tiles. Click on one article with a link in it to another Page. Once on that Page (the content reloads, not shown amongst the Home Tiles, that is what i want so it's OK). But once there (this Page is also set on Blog: Expanding Tiles with different categories), the tiles refuse to expand. There seems to be a query going in a loop since the "loading" icon at the bottom keeps on turning. If I click on a "Read More" button, an Image, or a Title, nothing happens (Tile should expand).
Why does the Home page in Expanding Tiles mode work perfectly but not on other pages ? Can there be only one Page dealing with this blog presentation (that would be very limiting...) ?
Please check my website (I am sending a private link in next message). Thank you in advance.
**EDIT** 22/03/2019 : I have gone back to a backup, and it seems to work with that. I guess a plugin conflict / database problem. FYI it started not working after I tried to translate the website with Polylang, Poedit, and Loco Translate attemps. Probably a problem with the doubling of categories when translating. I will try to be more careful with the plugins I use, but do you have any knowledge of conflicts ? Also, the online website I gave you logins to still has the bug, so you can see it for yourself an tell me what you think in case it happens again. I am working offline until I get your answers. Thank you.
#6 Translation. My website project is mainly in French, I know how to translate the basic strings using a plugin like Polylang, but I would also like to translate the buttons such as "Read More" that show up everywhere. Is there any other way of doing that than modifying (line 1042)
'text' => esc_html__('Read More', 'flow'),
in the "flow/framework/modules/blog/blog-functions.php" file ? Is there a way to do this only in the child theme so it survives eventual future updates ? Child theme only shows style.css and functions.php, how do I call for that single line to change ?
#7 How much do you recommend modifying files in the parent theme, such as "flow/assets/css/modules.css" in order to change the basic css settings, will it make the website load any faster (rather than cumulating extra CSS through Elated Options and custom CSS) ? Is there any way to call for a change on "modules.css" too from the child theme ?
#8 If I want to hide every visible Category name, Date, and Likes and Comment icons on EVERY blog tile, article, page, etc... What is the best way to do so ? I do want to keep the social media visible, but not the rest. I do want categories to continue working though (invisibly) for blog organization.
#9 Sidebar on (horizontal) tablet devices takes too much space (even if set to display at 1/4 of the screen). I would like the Sidebar to move below the content under a certain screen resolution (as it does in tablet vertical view). How can I do that ? Media Query ? Can you give me an example fo the code you would use please ?
#10 In the Header Menu, how can I have a link that forces the reload ? For example if I want to make a link to "Contact Us" or any other Page, but I don't want the page to open amongst the Expanding Tiles as it does now, just a fresh reload to a full width page, how do I do that ? Currently a link to a page in the menu will open the page in the middle of the tiles even if it is not listed there, and it is very messy.
7. Activating child theme you will be able to add your css code inside child theme style.css and because it will be loaded after parent theme stylesheet it will override parent theme styling. If you only want to modify css, then you don't need child theme, since you can simply place custom css code from Appearance → Customize → Additional CSS field , and you won't loose your css after updates because this filed like any other theme option is saved within WordPress database.
The only thing I can suggest is to utilize the built-in developer tools in your browser to find the CSS of any element so you can then either edit it in the style.css file or add a copy of the CSS to the Custom CSS section (Appearance → Customize → Additional CSS field). For example, in Chrome if you right-click on any item in the site and click “Inspect element”, you can then see the HTML and CSS of that element.
8. You can have any element by using display : none css rule. You just need to choose proper css selector for that element. For instance →
.eltd-blog-holder article .eltd-post-info>div.eltd-post-info-category a {
display: none;
}
Just pay attention to css selectors, because some css classes can be used within multiple sections throughout your website.
9. Please provide me with the exact page link(s) where this is happening, and I can take another look. Some screenshot can be helpful as well.
10. Try to add some menu item (Custom Link type) and then add # into URL field.
If you are referring to something else, please be more specific about it and I will try to assist you with that.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
#10 It doesn't seem to work. I tried adding # in custom link as you showed but it doesn't have any effect, the link either doesn't work, or the link still opens in a expandable box. Please show me what you'd do exactly because your explanation wasn't very clear.
My problem is that when I create a link to page in the menu, I want it to reload the whole content otherwise it will load as an expandable box. See screenshot.
#11 I am trying to set the Home page to have no Sidebar but then the slider disappears. Whatever parameter combinations I try, between the Elated Options and the page options, the slider doesn't appear, EVEN if I set all the parameters back to their initial positions (when I had the sidebar AND the slider). Is there a problem with my cache ? I am always reloading the webpage with Cmd+Shift+R to force reload of cache, I have also emptied my cache through Chrome options, but I just don't understand what is happening and WHY I am not permitted to have a slider without the sidebar.
You have the credentials to access my website, please take a look at it.
#12 How can I display a list of posts by TAG in a POST (not in a page) ? Below certain articles that concern people I am presenting, I would like to display the posts that concern them. For example if we are viewing the post about MR. XYZ, I would like all the other posts that concern him (exhibitions, news, photo galeries, etc...) and that have a TAG called "XYZ" to show up listed. Is that possible ?
10. If you want to open some page in a new tab, you can check this option in Menu Item settings →
11. You need to set these option in order to get Blog slider on your homepage →
You can create a new test page and then add Blog slider shortcode →
Then just switch to Classic Mode and copy that shortcode. After that you can paste that shortcode into Slider shortcode field on your homepage.
You can go to alter some desired post in order to see some post ID (address bar) →
12. Such an option, unfortunately, does not exist within the theme, we are sorry. Achieving this will require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.
In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
* Just a note, please in the future try not to write more then 2-3 questions regarding one topic and please write one topic per ticket. It is not fair toward other users that are waiting for their tickets to be answered. Also that way we can keep better track on the question and provide precise answer. Thanks for understanding.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
First of all, thank you for your support. Fair enough, I take note that you do not treat more than one question per thread, and will open new threads for each upcoming question in the future, and stick to the MENU issue I am having in this thread.
I do believe you have not really understood my question though, and the answers you are giving me are not working. I do not want to open the page in a new TAB, I just want the link in the menu to open a fresh page. Whatever I do, it opens the POST or the PAGE I link to in an EXPANDABLE BOX. Please look at the screen capture I sent 5 days ago to understand the problem that it causes. It is opening a POST list in a page in a page...
I need the links in the menu to work and refresh the content when it opens the destination page or post, not open AMONGST the already open tiles. I'm sorry but I don't know how to explain it more clearly than this...
If this is the limit of your Expanding Tiles system (which I like a lot but seems to cause many conflicts) I need to know it because I am counting on this MENU for the website I am developing. Otherwise please help me find a workaround.
Thanks.
#EDIT : I have found a solution that works : create custom links in the menu that include the entire url (including https://), finish with a slash after page name, then add #. ex : https://www.my-domain.com/news/#
Such an option, unfortunately, does not exist within the theme, we are sorry. This theme works in this way and any post/page will be opened in the same "frame". The only way to open some post/page separate from that template is to open that link in a new tab.
Achieving this will require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.
In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding and sorry for any inconvenience.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
#1 : I am wondering if it is possible to chose several blog categories to display (but not all) on my "home" page. For the moment it seems to me that either I can display all (leave the Elated "blog category" field empty in page settings), or only 1 that I must select amongst the list given. How can I decide to display for example only 2, 3 or 4 (or however many more) of the many categories I will create ?
This is important for me as I will organize the entire website through categories (and parent categories), and do not necessarily want to show them all mixing up together on the front page). Some categories are considered "sub-categories" and I do not wish that they figure on the front page, however I do want to be able to use the "original flow" look for them later on.
#2 : Is it possible to add categories/tags to pages and display them on the homepage the same way as posts ? I know some plugins have done that in the past but I can't find one that makes it work (the category box appears in the page editor on the right, but makes no effect on the actual website display : pages don't show side by side with posts).
Thanks.
#3 I can not figure out how to show a Instagram feed (with a hashtag, not a profile) that concerns the website I am setting up. Works neither in sidebar not bottom content. Is this due to the recent changes in Instagram policy or is it a widget problem (i have tried using Text widget, HTML widget, and neither work) ? Please help.
#4 When I use the "Elated Sticky Sidebar" widget, and scroll down (infinite-scroll is activated), the Twitter integration in the sidebar disappears... Please help.
Hello,
1. Unfortunately, you can choose only one Blog category within Elated Blog page settings.
The only way to use multiple blog categories is by using Blog List shortcode, as you can see in the following screenshot → (you can add desired category slugs withing Blog List settings →
2. You can try to add Widgetised Sidebar shortcode → and then choose some custom widget area that you've already added Tag Could widget in.
3. Just go to Social Networks → connect with your Instagram Account. Then go to Appearance → widgets → add Instagram Feed widget within some desired widget area → choose desired settings.
Regarding the Instagram issues, please navigate to:
your-website.com/wp-admin/options.php page
Then find all the _instagram_ fields and delete them:
If you want to change the Instagram account, navigate to:
www.instagram.com and make sure you are logged out.
Then navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.
OR you can use this plugin for that instead → https://wordpress.org/plugins/instagram-feed/
Please note that hashtag feature is no longer available because Instagram has been changes something within their API.
4. It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login (in Private Reply) and URL to your site and I’ll take a look.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, thanks for your answers. I have more questions though.
#5 My website (work in progress) Homepage is set to Blog: Expanding Tiles. Click on one article with a link in it to another Page. Once on that Page (the content reloads, not shown amongst the Home Tiles, that is what i want so it's OK). But once there (this Page is also set on Blog: Expanding Tiles with different categories), the tiles refuse to expand. There seems to be a query going in a loop since the "loading" icon at the bottom keeps on turning. If I click on a "Read More" button, an Image, or a Title, nothing happens (Tile should expand).
Why does the Home page in Expanding Tiles mode work perfectly but not on other pages ? Can there be only one Page dealing with this blog presentation (that would be very limiting...) ?
Please check my website (I am sending a private link in next message). Thank you in advance.
**EDIT** 22/03/2019 : I have gone back to a backup, and it seems to work with that. I guess a plugin conflict / database problem. FYI it started not working after I tried to translate the website with Polylang, Poedit, and Loco Translate attemps. Probably a problem with the doubling of categories when translating. I will try to be more careful with the plugins I use, but do you have any knowledge of conflicts ? Also, the online website I gave you logins to still has the bug, so you can see it for yourself an tell me what you think in case it happens again. I am working offline until I get your answers. Thank you.
#6 Translation. My website project is mainly in French, I know how to translate the basic strings using a plugin like Polylang, but I would also like to translate the buttons such as "Read More" that show up everywhere. Is there any other way of doing that than modifying (line 1042)
'text' => esc_html__('Read More', 'flow'),
in the "flow/framework/modules/blog/blog-functions.php" file ? Is there a way to do this only in the child theme so it survives eventual future updates ? Child theme only shows style.css and functions.php, how do I call for that single line to change ?
#7 How much do you recommend modifying files in the parent theme, such as "flow/assets/css/modules.css" in order to change the basic css settings, will it make the website load any faster (rather than cumulating extra CSS through Elated Options and custom CSS) ? Is there any way to call for a change on "modules.css" too from the child theme ?
#8 If I want to hide every visible Category name, Date, and Likes and Comment icons on EVERY blog tile, article, page, etc... What is the best way to do so ? I do want to keep the social media visible, but not the rest. I do want categories to continue working though (invisibly) for blog organization.
#9 Sidebar on (horizontal) tablet devices takes too much space (even if set to display at 1/4 of the screen). I would like the Sidebar to move below the content under a certain screen resolution (as it does in tablet vertical view). How can I do that ? Media Query ? Can you give me an example fo the code you would use please ?
#10 In the Header Menu, how can I have a link that forces the reload ? For example if I want to make a link to "Contact Us" or any other Page, but I don't want the page to open amongst the Expanding Tiles as it does now, just a fresh reload to a full width page, how do I do that ? Currently a link to a page in the menu will open the page in the middle of the tiles even if it is not listed there, and it is very messy.
Thank you in advance.
Hi, any chance I can get an answer to my questions 6 to 10 please ?
Hello,
I apologize about the belated reply - we have been getting a lot of tickets lately and our reply times have not been as fast as we would have liked.
6. Theme labels can be changed or translated to your language with poedit software which is native wordpress way - following guide may be helpful http://code.tutsplus.com/tutorials/translating-your-theme--wp-25014 (read from point 3) or any other plugin for translation such as Loco translate plugin https://wordpress.org/plugins/loco-translate/ and here is beginners guide https://localise.biz/wordpress/plugin/beginners
Please take a look at this article on how to use and customize Child theme → https://www.hostinger.com/tutorials/how-to-create-wordpress-child-theme
7. Activating child theme you will be able to add your css code inside child theme style.css and because it will be loaded after parent theme stylesheet it will override parent theme styling. If you only want to modify css, then you don't need child theme, since you can simply place custom css code from Appearance → Customize → Additional CSS field , and you won't loose your css after updates because this filed like any other theme option is saved within WordPress database.
The only thing I can suggest is to utilize the built-in developer tools in your browser to find the CSS of any element so you can then either edit it in the style.css file or add a copy of the CSS to the Custom CSS section (Appearance → Customize → Additional CSS field). For example, in Chrome if you right-click on any item in the site and click “Inspect element”, you can then see the HTML and CSS of that element.
8. You can have any element by using display : none css rule. You just need to choose proper css selector for that element. For instance →
.eltd-blog-holder article .eltd-post-info>div.eltd-post-info-category a { display: none; }Just pay attention to css selectors, because some css classes can be used within multiple sections throughout your website.
9. Please provide me with the exact page link(s) where this is happening, and I can take another look. Some screenshot can be helpful as well.
10. Try to add some menu item (Custom Link type) and then add # into URL field.
If you are referring to something else, please be more specific about it and I will try to assist you with that.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi.
#10 It doesn't seem to work. I tried adding # in custom link as you showed but it doesn't have any effect, the link either doesn't work, or the link still opens in a expandable box. Please show me what you'd do exactly because your explanation wasn't very clear.
My problem is that when I create a link to page in the menu, I want it to reload the whole content otherwise it will load as an expandable box. See screenshot.
#11 I am trying to set the Home page to have no Sidebar but then the slider disappears. Whatever parameter combinations I try, between the Elated Options and the page options, the slider doesn't appear, EVEN if I set all the parameters back to their initial positions (when I had the sidebar AND the slider). Is there a problem with my cache ? I am always reloading the webpage with Cmd+Shift+R to force reload of cache, I have also emptied my cache through Chrome options, but I just don't understand what is happening and WHY I am not permitted to have a slider without the sidebar.
You have the credentials to access my website, please take a look at it.
#12 How can I display a list of posts by TAG in a POST (not in a page) ? Below certain articles that concern people I am presenting, I would like to display the posts that concern them. For example if we are viewing the post about MR. XYZ, I would like all the other posts that concern him (exhibitions, news, photo galeries, etc...) and that have a TAG called "XYZ" to show up listed. Is that possible ?
Hello,
10. If you want to open some page in a new tab, you can check this option in Menu Item settings →
11. You need to set these option in order to get Blog slider on your homepage →
You can create a new test page and then add Blog slider shortcode →
Then just switch to Classic Mode and copy that shortcode. After that you can paste that shortcode into Slider shortcode field on your homepage.
You can go to alter some desired post in order to see some post ID (address bar) →
12. Such an option, unfortunately, does not exist within the theme, we are sorry. Achieving this will require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.
In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
* Just a note, please in the future try not to write more then 2-3 questions regarding one topic and please write one topic per ticket. It is not fair toward other users that are waiting for their tickets to be answered. Also that way we can keep better track on the question and provide precise answer. Thanks for understanding.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Vladimir,
First of all, thank you for your support. Fair enough, I take note that you do not treat more than one question per thread, and will open new threads for each upcoming question in the future, and stick to the MENU issue I am having in this thread.
I do believe you have not really understood my question though, and the answers you are giving me are not working. I do not want to open the page in a new TAB, I just want the link in the menu to open a fresh page. Whatever I do, it opens the POST or the PAGE I link to in an EXPANDABLE BOX. Please look at the screen capture I sent 5 days ago to understand the problem that it causes. It is opening a POST list in a page in a page...
I need the links in the menu to work and refresh the content when it opens the destination page or post, not open AMONGST the already open tiles. I'm sorry but I don't know how to explain it more clearly than this...
If this is the limit of your Expanding Tiles system (which I like a lot but seems to cause many conflicts) I need to know it because I am counting on this MENU for the website I am developing. Otherwise please help me find a workaround.
Thanks.
#EDIT : I have found a solution that works : create custom links in the menu that include the entire url (including https://), finish with a slash after page name, then add #. ex : https://www.my-domain.com/news/#
Hello,
Sorry for misunderstanding.
Such an option, unfortunately, does not exist within the theme, we are sorry. This theme works in this way and any post/page will be opened in the same "frame". The only way to open some post/page separate from that template is to open that link in a new tab.
Achieving this will require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.
In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding and sorry for any inconvenience.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.