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  Public Ticket #1920707
theme update broke website
Closed

Comments

  • studiospringstof started the conversation
    March 5, 2019 at 3:15pm

    I installed the new update. The website crashed and i cannot access it anymore. I had to request to restore a backup so i also lost a lot of time.
    What can i do to prevent this from happening again!
    I really need some help.

  •  1,845
    Elated replied
    March 5, 2019 at 3:40pm

    Hello,

    Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder, Elated Core/CPT and Slider Revolution (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

    -----

    Before that, please check your server resource settings. Check/increase these MASTER values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    You can use this plugin in order to check it >> https://wordpress.org/plugins/wp-serverinfo/

    After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. 

    -----

    Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

    Also you can follow these guidelines on how to import the demo here >>

    Complete Guide To Demo Import

    Also it is possible that something was uploaded wrong or something is corrupt with your WP install.

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards,   
     Vladimir

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • movi57 replied
    March 14, 2019 at 7:21am

    Hey guys.


    I tried to update to 1.1 until 3 times until finally I found the error. After upgrade the theme everything goes white page, this is cause all the new files in the new version are with WRONG PERMISSION on the files, not on folder. I donwloaded full theme, also wp installable files.. and same result. Please compile again the package with the right permission on files.


    Attached screenshot. Same at every directory on theme.


    Regards



  •  1,845
    Elated replied
    March 15, 2019 at 9:06am

    Hello there,

    In latest update we make some changes in our framework and plugin files. So please delete all our included plugins and when you install new version of theme you will have a note to install new versions of plugins.

    Then everything should be fine.

    Kind regards,
    Ash

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • movi57 replied
    March 15, 2019 at 9:10am

    Hey Ash,

    No way man... please, watch the attachment I posted in last query. No admin, no panel, ALL IN WHITE casue FILE PERMISSION ARE WRONG, please check again and send new theme with permission properly.


    Thanks in advance



  •  1,845
    Elated replied
    March 15, 2019 at 4:15pm

    Hello there,

    You can change permissions through file manager on your hosting account. If you need some help you can contact your hosting support. We can't affect on this with theme update.

    Also if you want open your private ticket and send me your wp-admin and ftp details.

    Have a nice day,
    Ash 

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.