Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Love the theme but I'm having trouble getting the WP Visual Bakery to install from the Roslyn Theme. I keep receiving the following error message every time I try.
If you are getting the error that destination folder already exists:
This means that plugin folder needs to be removed manually from the server. (You need basic FTP knowledge, and knowing your username/password for FTP, but explaining that kind of things is not covered with theme forest rules.)
Connect to the hosting server via FTP and just delete the plugin folder:
We are here in case you need anything else.
Kind regards, Ash
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Love the theme but I'm having trouble getting the WP Visual Bakery to install from the Roslyn Theme. I keep receiving the following error message every time I try.
Hello there,
If you are getting the error that destination folder already exists:
This means that plugin folder needs to be removed manually from the server.
(You need basic FTP knowledge, and knowing your username/password for FTP, but explaining that kind of things is not covered with theme forest rules.)
Connect to the hosting server via FTP and just delete the plugin folder:
We are here in case you need anything else.
Kind regards,
Ash
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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