Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating the theme.
One of the reasons you may receive this error is if you have uploaded the incorrect file. You have 2 options for downloading your theme.
1. Installable WordPress file only. (below)
2. All files and documentation (full zip folder). You will need to extract and locate the installable WordPress file. (below)
Please make sure you are uploading only the installable theme which is called NameOf Theme.zip. If you upload ALL these files you will receive an error.
Upload the Installable WordPress file admin area
Log in to your WordPress admin area.
Browse to Appearance > Themes.
Click on ‘Add New’.
Click ‘Upload’.
Browse and select the theme zip file to ‘Upload’.
Upload Via FTP
WordPress files can also be uploaded manually via FTP.
Upload the files to /wp-content/themes/ folder on your server.
Login to your WordPress admin area to change the theme.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
when I try to install the themes Wordpress show me this message:
The package could not be installed. The theme is missing the style.css stylesheet.
I need help please.
Hello,
Theme is missing the style.css stylesheet error
A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating the theme.
One of the reasons you may receive this error is if you have uploaded the incorrect file. You have 2 options for downloading your theme.
1. Installable WordPress file only. (below)
2. All files and documentation (full zip folder). You will need to extract and locate the installable WordPress file. (below)
Please make sure you are uploading only the installable theme which is called NameOf Theme.zip. If you upload ALL these files you will receive an error. Upload the Installable WordPress file admin area- Log in to your WordPress admin area.
- Browse to Appearance > Themes.
- Click on ‘Add New’.
- Click ‘Upload’.
- Browse and select the theme zip file to ‘Upload’.
Upload Via FTPFor any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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