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Okay
  Public Ticket #1920907
Can't login
Closed

Comments

  • totalpackageadv started the conversation

    I updated the theme as instructed using Envato Market plugin in my admin and now I can't access my site anymore! From admin or public view. Help!

  •  1,845
    Elated replied

    Hello there,

    In this update we change some files in our Core plugin so you to delete old version need via ftp and then you will be able to login.

    After login you will have note to install new version of our Core plugin.

    We are here in case you need anything else!

    Kind regards,
    Ash


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