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  Public Ticket #1924137
AFter update version 1.3 Crashed my sitie
Closed

Comments

  • TeamSW started the conversation

    Print this error 


    Fatal error: Uncaught Error: Call to undefined function vakker_eltd_add_meta_box() in /home/content/a2pewpnaspod05_data01/10/41614510/html/wp-content/plugins/eltd-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php:31 Stack trace: #0 /home/content/a2pewpnaspod05_data01/10/41614510/html/wp-includes/class-wp-hook.php(286): eltd_core_map_portfolio_meta('') #1 /home/content/a2pewpnaspod05_data01/10/41614510/html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home/content/a2pewpnaspod05_data01/10/41614510/html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/content/a2pewpnaspod05_data01/10/41614510/html/wp-content/themes/vakker/framework/admin/meta-boxes/eltd-meta-boxes-setup.php(17): do_action('vakker_eltd_met...') #4 /home/content/a2pewpnaspod05_data01/10/41614510/html/wp-includes/class-wp-hook.php(286): vakker_eltd_meta_boxes_map_after_setup_theme('') #5 /home/content/a2pewpnaspod05_data01/10/41614510/html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters in /home/content/a2pewpnaspod05_data01/10/41614510/html/wp-content/plugins/eltd-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php on line 31


    I try to update by plugin directly and manuallly

  •  1,845
    Elated replied

    Hello there,

    Sorry for the late response.

    All you need to do is update the Core plugin.

    Since you have fatal error now, you need to connect to your website through FTP and go to /wp-content/plugins/ and delete eltd-core folder.

    Then navigate to WP-admin dashboard and go to Appearance > Install Plugins and install newer version of the plugin.


    If you are not able to do so, please provide us with FTP and wp-admin credentials and we will update it for you.


    Best Regards,

    Elated


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