Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thank you for choosing our theme!
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
In order to fix this issue please copy the following code into Appearance > Customize > Additional CSS or Elated Options > General > Custom CSS
You're welcome. Please let us know if there is anything else we can do for you, thanks!
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
My client has said that some of his customers are confused with the split showcase and he would like anchors set up to go the specific parts of the page. I know how to do this normally using the rowid as #anchor. However, due to the way the split showcase works, it doesn't seem to have enough rows to allow me to make anchors, only 1. I've tried attaching the id to an element id on things like images but this doesn't work either.
Do you have a possible solution on this one, I'd massively appreciate it!!
Such an option, unfortunately, does not exist in this case.
Achieving this would require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding and let us know if there's anything else we can help with!
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The text colour of the main menu alternates to the colour white on some scenes within the Split Showcase template page.
Please note that I have fixed for Google Chrome but can't seem to fix it for Microsoft Edge and Internet Explorer.
Any help would be appreciated as I've spent hours trying to fix.
Alan
Hello Alan,
Welcome to your support management and thank you for choosing our theme!
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
In order to fix this issue please copy the following code into Appearance > Customize > Additional CSS or Elated Options > General > Custom CSS
.eltdf-light-header .eltdf-page-header>div:not(.eltdf-sticky-header):not(.fixed) .eltdf-main-menu>ul>li>a { color: #ababab !important; } .eltdf-light-header .eltdf-page-header>div:not(.eltdf-sticky-header):not(.fixed) .eltdf-main-menu>ul>li.eltdf-active-item>a, .eltdf-light-header .eltdf-page-header>div:not(.eltdf-sticky-header):not(.fixed) .eltdf-main-menu>ul>li>a:hover { color: #b1af6a !important; }Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
That's done the job.
Many thanks
Alan
Hello again Alan,
You're welcome. Please let us know if there is anything else we can do for you, thanks!
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello again
I am trying to center position all background images on the split showcase. Is there some CSS which would do this?
Thank you
Alan
Hello, I could really do with a reply on this one if possible as my client is keen for this to happen.
Hello Alan,
I apologize for belated reply.
The following CSS code should center those images:
.eltdf-vertical-split-slider .ms-left .eltdf-vss-ms-section {background-position: center !important;
}
Like this:
Instead of this:
If you need any further assistance, please feel free to write back in.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
That's fantastic!
Huge thanks. One last thing if I may.
My client has said that some of his customers are confused with the split showcase and he would like anchors set up to go the specific parts of the page. I know how to do this normally using the rowid as #anchor. However, due to the way the split showcase works, it doesn't seem to have enough rows to allow me to make anchors, only 1. I've tried attaching the id to an element id on things like images but this doesn't work either.
Do you have a possible solution on this one, I'd massively appreciate it!!
Thanks
Alan
Hi again Alan,
Such an option, unfortunately, does not exist in this case.
Achieving this would require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
You can read more about it items not included in support here:
http://themeforest.net/page/item_support_policy#whats-not-included-item-support.
In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding and let us know if there's anything else we can help with!
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.