Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Sorry for the late response, we are having a lot of tickets due the major updates we are doing these days.
You can check on which widget area is set that image and remove it. I tried to login with some old credentials of yours but I couldn't. It seems like you've change it. If you can not find it, please provide me admin credentials so I can investigate this. Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello. Did you notice this logo:
Is showing massive load times, especially at when being referenced in the widget sidebar.
Hi there,
Sorry for the late response, we are having a lot of tickets due the major updates we are doing these days.
You can check on which widget area is set that image and remove it. I tried to login with some old credentials of yours but I couldn't. It seems like you've change it. If you can not find it, please provide me admin credentials so I can investigate this. Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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