Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Maybe the issue was causing some 3rd party plugin so we are always recommending to our customers to try to deactivate all of your 3rd party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue.
You will have to update the theme to the latest version (1.2.1), in that update fix for the widgets is included.
Let me know if you managed this and if you still have some issue, please provide us admin credentials so I can take a look at this in private reply.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I updated to WordPress 5.0 today and now the mobile menu looks like this - see attachment. Can you please let me know how to fix this. Thank you!
Hi there,
Sorry for the late response, we are having a lot of tickets due the major updates we are doing these days.
As I can see this is working properly on my side:
Did you manage this? If not, can you tell me on which device did you test this?
Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I had to hide the double menu with custom css:
@media only screen and (max-width: 1024px) {
.eltdf-header-vertical .eltdf-vertical-menu-area, .eltdf-page-header {
display: none!important;
}
}
If there is another way to resolve this without having to add a display none with an important tag, it would be appreciated.
Also, was the button widget removed? After update my button was removed from the footer and I do not see the widget in the list.
Hi there,
Maybe the issue was causing some 3rd party plugin so we are always recommending to our customers to try to deactivate all of your 3rd party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue.
You will have to update the theme to the latest version (1.2.1), in that update fix for the widgets is included.
Let me know if you managed this and if you still have some issue, please provide us admin credentials so I can take a look at this in private reply.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.