Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
In latest update we make some changes in our framework and plugin files. So please delete all our included plugins and when you install new version of theme you will have a note to install new versions of plugins.
Then everything should be fine.
Kind regards, Ash
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Next issue that portfolio items get 404 code. I see them in the backend. When I click on preview or when I click a link on them from the page or when I try the URL directly I get 404 Page not found.
I tried to change URL and it doesn't solve the problem.
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
Could you please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further?
You can try to fix this issue by navigating to Settings > Permalinks > and set the permalinks to Plain (see image below)
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi!
I updated the theme yesterday and whole page crashed immediately after. I managed to restore almost everything. I still get jQuery issue with menues, mobile hamburger and toggle. Source of the error is in wp-content/themes/mane/assets/js/modules/plugins/perfect-scrollbar.jquery.min.js?ver=5.1.1
Hello there,
In latest update we make some changes in our framework and plugin files. So please delete all our included plugins and when you install new version of theme you will have a note to install new versions of plugins.
Then everything should be fine.
Kind regards,
Ash
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi!
My problems with menus and toggles are sovled.
Next issue that portfolio items get 404 code. I see them in the backend. When I click on preview or when I click a link on them from the page or when I try the URL directly I get 404 Page not found.
I tried to change URL and it doesn't solve the problem.
You cna check them here: https://bural.eu/portfolio-item/kitchen-towels-2/
Iva
Hello Iva,
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
Could you please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further?
You can try to fix this issue by navigating to Settings > Permalinks > and set the permalinks to Plain (see image below)
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.