Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Did you noticed this only with the text box element?
We would need to take a closer look in order to troubleshoot this one so please provide temporary wp admin credentials and disable all third party plugins so we can rule out plugin conflict issue.
Best,
George
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
We are happy to hear that everything is working properly now and if there is anything we can assist you with please don't hesitate to ask.
If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
This issue happens both on adding new Text Block content in the Page Builder or when I try to edit an existing one imported from the demo.
I tried both in Chrome and Firefox and the problem persists.
Please find a screenshot attached.
Best
Nebo
Hi, any update on this?
Hi Nebo,
Thanks for writing in.
Did you noticed this only with the text box element?
We would need to take a closer look in order to troubleshoot this one so please provide temporary wp admin credentials and disable all third party plugins so we can rule out plugin conflict issue.
Best,
George
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It turned out that the text appeared eventually, but it was necessary to wait more than usual.
(we are preparing new theme on a new server with lower performances).
You can mark this ticket as done.
Best
Nebo
Hello there,
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
We are happy to hear that everything is working properly now and if there is anything we can assist you with please don't hesitate to ask.
If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.