Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Header divided with sticky mode - Problem: 'Logo Image - Sticky' is not used in that combination
Woocommerce product single page - 'First Main Color' is not used on that page - not for product hover effect (shader), not for buttons, not for links, not for the top link - everything is green #b1af6a - if rating stars are enabled and eg set to 5 stars i cant switch it easy to lower values... i had to click around on the site and then sometimes it works...
I apologize for the belated reply, there have been some issues with the ticksy system as of late and some tickets have been removed by this glitch from the waiting list, yours included.
1- Could you please provide us with a URL to your website and wp-admin details(in a private ticket) so we can log in and investigate this further? Also it would be helpful if you could include screenshots and links to the pages in question so that we could provide you with a more precise answer.
2- 3- Please try performing the update of the theme and plugins once again using these steps:
Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Core(CPT) plugin. This way they will be updated along with the theme as well.
1. Download latest All files & documentation file from ThemeForest (your Downloads page) 2. Extract it and locate superfood.zip 3. Extract superfood.zip and locate superfood folder 4. Copy/Replace the content of superfood folder to /wp-content/themes/superfood folder of your web site.
Using this method, none of the existing content or settings will be lost. Also, you will have to do this with FTP client that you're using.
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi there,
some minor problems (v1.3):
Header divided with sticky mode
- Problem: 'Logo Image - Sticky' is not used in that combination
Woocommerce product single page
- 'First Main Color' is not used on that page - not for product hover effect (shader), not for buttons, not for links, not for the top link - everything is green #b1af6a
- if rating stars are enabled and eg set to 5 stars i cant switch it easy to lower values... i had to click around on the site and then sometimes it works...
Regards
Alex
Hello Alex,
I apologize for the belated reply, there have been some issues with the ticksy system as of late and some tickets have been removed by this glitch from the waiting list, yours included.
1- Could you please provide us with a URL to your website and wp-admin details(in a private ticket) so we can log in and investigate this further? Also it would be helpful if you could include screenshots and links to the pages in question so that we could provide you with a more precise answer.
2- 3- Please try performing the update of the theme and plugins once again using these steps:
Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Core(CPT) plugin. This way they will be updated along with the theme as well.
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate superfood.zip
3. Extract superfood.zip and locate superfood folder
4. Copy/Replace the content of superfood folder to /wp-content/themes/superfood folder of your web site.
Using this method, none of the existing content or settings will be lost. Also, you will have to do this with FTP client that you're using.
Hope this helps if there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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