Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
No, you don't neet slider revolution license in order to use it with our themes. Please read complete explanation below:
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
Could you please be more specific as to what do you mean by update the slider? Would you like to make changes to the slides and images or would you like to update the slider plugin to the newest version? If possible please include screenshots and links to the pages in question so that we could provide you with a more precise answer.
Also it would be of great help if you could please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further?
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I seem to be having the same issue, it looks like the version you have in the project is 5.4.7.3, and not 5.4.8.3. So I am unable to use your theme for MY product, until you update to the right version in YOUR product.
Hi! I need to buy a license of slider revolution to populate portfolio? Rosaria
Hi Rosaria,
No, you don't neet slider revolution license in order to use it with our themes. Please read complete explanation below:
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Best,
George
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for answer, but I can't update slider in home page even If I change Backgrounds or words.
Can you help me please?
Hello Rosaria,
I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.
Could you please be more specific as to what do you mean by update the slider? Would you like to make changes to the slides and images or would you like to update the slider plugin to the newest version? If possible please include screenshots and links to the pages in question so that we could provide you with a more precise answer.
Also it would be of great help if you could please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further?
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Sean,
thanks for answer.
1- I use "atelier" for home page, but I don't understand how I can update images and logos. See attachment A - B .
2- I would like to update portfolio like C, but I don't understand how I can do it.
3- I would like to change background color of buttons in #c1090b. See attachment D
Could you help me?
This is the adress: http://www.rousedesign.it/ and I'll send wp-admin details in a private ticket, thanks Rosaria
Hello,
I seem to be having the same issue, it looks like the version you have in the project is 5.4.7.3, and not 5.4.8.3. So I am unable to use your theme for MY product, until you update to the right version in YOUR product.
Would love to see this fixed asap. :)
Hi there,
Sorry for the late response, we are having a lot of tickets due the major theme updates we are doing these days.
1. You can upload images here:
and here:
2. In Elated Portfolio you can find all items here:
And those items are listed using Portfolio list element on that page.
3. You can do that with some CSS code:
.eltdf-btn.eltdf-btn-wire:before { background-color: #c1090b; }Just paste it in Appearance > Customize > Additional CSS.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Franz097,
Please submit the ticket and explain us there what is your issue. Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.