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Okay
  Public Ticket #1946215
500 error
Closed

Comments

  • aio193 started the conversation
    March 24, 2019 at 11:22am

    so what happened was

    1. went to server, uploaded new satine and suddenly the site gives me 500 error. 
    2. had to rename satine folder to get the site working again
    3. then i deleted satine theme, and reupload again
    4. now everytime i live preview, it gives me 500 error

    thanks!

  • aio193 replied
    March 24, 2019 at 11:38am

    oops nevermind. solved the problem by deactivating the plugins for elantor

  •  1,845
    Elated replied
    March 28, 2019 at 8:21am

    Hello,

    I apologize about the belated reply - we have been getting a lot of tickets lately and our reply times have not been as fast as we would have liked.

    I'm glad you've managed to solve this issue. 

    Anyhow, there are five major reasons why these errors occur in WordPress:

    • Incorrect web server configuration
    • Incorrect folder/file permissions
    • Corrupt files or files that contain errors in code
    • PHP memory limits set too low
    • Conflicting third party plugins

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vladimir

    The Elated Support Center has been moved to our centralized support platform. 

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