Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1947642
Updating theme
Closed

Comments

  •  1
    Teuvo started the conversation

    I'm sure this information is somewhere simple but can you provide me with proper guidelines for updating the theme? 

    Thank you!

  •  1,845
    Elated replied

    Hello,

    Please follow these guidelines on how to update a theme →

    First you need to use an FTP client (like FileZila).

    You can upgrade your theme by performing the following steps:

    1. Download latest All files & documentation file from ThemeForest (your Downloads page)

    2. Extract it and locate theme-name.zip

    3. Extract theme-name.zip and locate the theme-name folder

    4. Copy/Replace the content of theme folder to /wp-content/themes/theme-name folder of your web site.

    Using this method, none of existing content or settings will be lost.


    Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder, Elated Core/CPT and Slider Revolution (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

    -----

    Before that, please check your server resource settings. Check/increase these MASTER values or ask your hosting service to do it for you.

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M
    max_input_vars = 3000

    You can use this plugin in order to check it >> https://wordpress.org/plugins/wp-serverinfo/

    -----

    After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. 

    Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

    Also you can follow these guidelines on how to import the demo here >>

    Complete Guide To Demo Import

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards,  
    Vladimir


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.